• FLEX Director of Event Planning

    Marriott (Bethesda, MD)


    Additional Information

    **Job Number** 25160744

    **Job Category** Event Management

    **Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)

    **Schedule** Full Time

    **Located Remotely?** Y

    **Position Type** Management

    **Pay Range:** $44.23-$58.65 per hour

    **Expiration Date:** 11/03/2025

     

    This is a temporary position.

     

    This position reports to the OSR Team and requires 100% travel to work at properties on-site for the duration of the assignment.

    JOB SUMMARY

    Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.

    CANDIDATE PROFILE

    Education and Experience

    • High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.

    OR

    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

    CORE WORK ACTIVITIES

    Managing Event Planning Operations

    • Assigns all events turned over to Event Planning team.

    • Oversees for turned opportunities’ function space and group room blocks.

    • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

    • Leads execution of activities to support the Event Management strategy.

    • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.

    • Leads discussions to review event complexity and proactively avoid service challenges and failures.

    • Ensures the property is apprised of all groups that will impact property operations.

    • Manages customer budgets to maximize revenue and meet customer needs.

    • Maintains inventories to maximize customer satisfaction and revenue opportunities.

    • Works with highly complex or high profile groups when financial impact will be significant.

    Leading Event Planning Team

    • Leads the catering menu development process.

    • Champions all standards, policies and procedures for the Event Planning team.

    • Leads Event Management meetings.

    Providing and Ensuring Exceptional Customer Service

    • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

    • Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.

    • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

    • Interacts with guests to obtain feedback on product quality and service levels.

    • Responds to and handles guest problems and complaints.

    • Strives to improve service performance.

    • Empowers employees to provide excellent customer service.

    Managing the Sales and Marketing Strategy

    • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

    • Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

    Conducting Human Resources Activities

    • Establishes customer service guidelines so employees understand expectations and parameters.

    • Ensures employees receive on-going training to understand guest expectations.

    • Observes service behaviors of employees and provides feedback to individuals and or managers.

    • Reviews staffing levels to ensure that guest service and planning needs are met.

     

    _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

     

    All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here (https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewf\_2025edits\_8.19.25.pdf) to learn more.

     

    Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

     

    **Washington Applicants Only** : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

     

    Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

     

    Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.