• Senior Director, Operations Strategy

    Marriott (Bethesda, MD)


    Additional Information

    **Job Number** 25160100

    **Job Category** Rooms & Guest Services Operations

    **Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)

    **Schedule** Full Time

    **Located Remotely?** N

    **Position Type** Management

    **Pay Range:** $147,000 - $242,600

    **Bonus Eligible:** Y

    **Stock Package:** Y

    JOB SUMMARY

    The **Senior Director, Operations Strategy** is a strategic change leader responsible for driving impactful transformation across Global Operations (GO) and supporting key enterprise programs and discipline leaders. This role requires a demonstrated ability to think strategically, lead through influence, and build trust while navigating complex environments and executing initiatives. The Senior Director will lead and deliver cross-functional projects that directly support hotel properties in optimizing and elevating their operations. Through compelling storytelling and strong communication, this leader will help discipline leaders articulate their vision, influence stakeholders, and strengthen strategic partnerships both internally and externally.

    CANDIDATE PROFILE

    Required Experience and Education:

    8–10 years of program/project management experience.

     

    BA/BS or equivalent

    Preferred Experience and Education:

    MBA or equivalent graduate degree

     

    Experience driving operations-based initiatives and projects for hotels, or within the lodging sector broadly

     

    Big Five Consulting experience

     

    Experience leading a team

     

    Proficiency in AI and PMO tools

    CORE WORK ACTIVITIES

    **Lead high-impact, high-profile initiatives** aligning to Global Operations disciplines (F&B, Rooms, Engineering, Technology, ESG, and Accountability), from assessment and strategic planning through to deployment readiness

    **Drive alignment of projects with enterprise strategy** , ensuring efforts support both short- and long-term business objectives across global hotel operations

    **Collaborate closely with leaders** , facilitating strategic sessions and workshops for Continent Presidents, Product Leaders, and other leaders to secure stakeholder buy-in and cross-functional alignment

    **Apply a strategic lens to project work** , evaluating downstream operational impacts, conducting financial impact analysis, and influencing design decisions that improve operational performance at scale

    **Design and lead structured assessments and solution design phases** , including prototyping, testing, and validating ideas prior to execution

    **Operate effectively within a large, matrixed organization** , building relationships across functions, navigating complex decision structures, and aligning diverse stakeholder groups

    **Oversee governance processes** , including project intake, prioritization, and performance tracking; ensure clear accountability structures and mitigate risks through proactive planning

    **Facilitate communication across teams and stakeholders** , managing issue escalation, status updates, and change management efforts to ensure clarity and momentum

    **Integrate operational, technical, and ESG considerations** into project/program design, identifying interdependencies and synergies across disciplines

    **Champion the use of AI and other technology** within the organization to drive speed and efficiency in project delivery

     

    This role requires the ability to travel up to 25%, including international travel

     

    _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

     

    All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here (https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp\_2025edits\_8.19.25.pdf) to learn more.

     

    Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

     

    **Washington Applicants Only** : Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

     

    Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

     

    Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.