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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The CX Insights Consultant adopts a customer and employee-centric lens to continuously evaluate and improve experiences. By synthesizing feedback across analytics and research, the Consultant uncovers actionable insights and recommends experience enhancements that deliver measurable impact across the Bank. The ideal candidate excels in collaboration, insight curation, and strategic influence.

Key Responsibilities:

• Develop and execute holistic insights plans for designated business areas, integrating research, analytics, and feedback.

• Prioritize insights initiatives based on strategic business needs and opportunities.

• Serve as a liaison to business partners, guiding them through existing CX and EX knowledge to identify high-impact improvements.

• Construct learning plans and deliver integrated insights that inform strategic decision-making.

• Identify growth opportunities by uncovering unmet customer needs, monitoring emerging trends, and analyzing competitive dynamics.

• Recommend actions that enhance customer retention, mitigate CX/EX risks, and support business growth.

• Collaborate with research and analytics teams to deliver tailored insights that meet business line objectives.

Basic Qualifications

- Bachelor's degree, or equivalent work experience

- Eight to ten years of experience in project management activities

Preferred Skills/Experience

• Strong business acumen and understanding of macrotrends affecting customers and the banking industry.

• Proven ability to synthesize insights from diverse sources and identify strategic opportunities.

• Demonstrated success in data visualization and storytelling.

• Excellent verbal, written, and presentation communication skills.

• Proficient in using research platforms such as Qualtrics and Quantum Metric to derive actionable insights.

• Strong analytical skills and proficiency in core business tools (e.g., PowerPoint, Excel, Word).

• Experience in banking, retail, manufacturing, or related industries.

• Background in customer experience functions.

• Strong organizational and analytical capabilities.

• Demonstrated leadership and influence skills.

_The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days._

_This position is not eligible for visa sponsorship._

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.