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Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Sr. Data Services Specialist position exists to perform routine duties in any combination in one or more of the listed areas. Provides timely and accurate distribution services through the utilization, management, and familiarity of order fulfillment equipment and systems. Follows prescribed routines in accomplishing tasks. Provides Lockbox services for depositing money and processing mail received at the Focus on the Family Campus. Employs working knowledge of computer systems to research, collect, analyze, and summarize complex data into various systems. Applies considerable initiative and independent judgment with most duties being executed with only general direction and follows standard practices referring questionable matters to manager.

Essential Duties/Responsibilities:

Production:

+ Researches and resolves order problems

+ Sets standards for quality control

+ Handles inter-departmental communications

Team Responsibilities:

+ Takes personal responsibility for housekeeping and safety within the team's work area

+ Contributes toward meeting predetermined performance objectives

+ Remains flexible and willing to work anywhere with any team member when there is a need; remains dependable and punctual, has a good attendance record

Lockbox Functions:

+ Assures that donations through the Remote Deposit Capture (RDC) are accurate and reconciles with the imaging application daily batch

+ Is accurate in processing constituent mail and reconciling issues for Finance between imaging system and system of record

+ Is accountable for opening, sorting, and imaging mail received at the Focus on the Family Campus within a secure environment that has limited badge access and security cameras

+ Is responsible for assigning documents to meet department service levels for processing and responding to constituents

Mail Functions:

+ Navigates many databases at the same time and ability to search and navigate within all categories in the procedural database

+ Ensures accuracy by processing and pulling reports from imaging system for quality purposes

+ Sets up accounts, maintains account information, requires ability to cleanup accounts, verifies, and maintains e-mail addresses and account information

+ Requires ability to do account research, code accounts appropriately, add notes to accounts and add communication records

+ Processes donations and designates appropriately, processes resource, subscription, requires ability to maintain and work in second party accounts

+ Processes donations for honorariums, memorials, workplace giving/matching gift, requires ability to process different payments and pay types within the constituent information database system

+ Collects appropriate information for projects, adjusts transactions when appropriate, discerns and researches product, subscription, and donation history

+ Is familiar with product, projects, direct mail packages (DMPs) and events offered through Focus on the Family

Miscellaneous:

+ Reviews updates to the Hub internal website works with Instant Messaging system, and works in Outlook Systems

+ Manipulates documents within MS Office Suite

+ Researches requests for items from daily broadcasts and other offerings, completes, and does any follow-up necessary for each transaction

+ Discerns the need of a constituent and appropriately transfers when needed

+ Discerns highly emotional and sensitive issues and how they should be handled; requires ability to deal with offensive material

+ Provides comments from constituents for management

+ Takes information from spreadsheets and performs data entry

+ Maintains understanding of current procedures and prototypes

+ Offers ideas and suggestions toward continuous process improvement; takes personal responsibility for quality of individual/team’s results

+ Maintains consistent predetermined performance objectives and department standards

+ Occasional switchboard operator backup duties

Other Duties/Responsibilities:

+ May assist in training new team members

+ Maintains quality standards by conducting equipment inspection, completing production control charts, and making equipment adjustments

+ Assists in identifying safety and health concerns by surveying environmental, operational, and occupational conditions, recommending preventative suggestions

+ Performs other duties as assigned

Working Environment/Physical Requirements:

+ Ability to maneuver multiple computer applications

+ Office/Production environment performed at individual workstations

Fast paced, high stress, frequent changes in process and procedures

+ Ability to perform keying functions for 70% of the time or more

+ Sitting for extended periods of time

+ Ability to view dual computer monitor screens for entirety of assigned shift

+ Dust associated with mail and packing materials

+ Must be able to bend, crouch, squat, crawl, kneel, balance, and reach above head

+ Requires repetitive tasks/motions, good eye-hand-foot coordination, and good manual dexterity

+ Occasional holiday and weekend work is required

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values)

Personal Characteristics:

+ Trustworthy with confidential information and vault combination

+ Detail-oriented; Self-motivated; Flexible; Dependable; Team Player

+ Innovative in resolving various problems; Accountable

Knowledge/Experience:

+ Associate’s degree or two years of college preferred

+ 1-3 years of Customer Service or related experience preferred

+ Knowledgeable in banking or a financial institution of Lockbox processing

+ Working knowledge of Remote Deposit Capture (RDC) for depositing money through internet connection

+ Working knowledge of scanners and imaging systems

+ Knowledge of software applications including MS Office (Word, Excel, PowerPoint, Outlook, and Access. knowledge base in digital printing)

Skills, Abilities, and Special Talents/Gifts:

+ Accounting knowledge

+ Detailed oriented

+ Excellent customer service skills

+ Able to discern when a response is needed and route accordingly

+ Requires coordination sufficient to operate various machines

+ Ability to function in a team environment with ability to encourage other team members

+ Quick learner, not easily distracted

+ Ability to communicate and write effectively with expression

+ Ability to work autonomously

+ Strong analytical and organizational skills

+ Proficient skills in use of computer, hardware, software, operating systems

+ Ability to troubleshoot and resolve technical problems

+ Ability to work as a project leader

Pay Range: $20.00 to $23.00/hr

Application Materials Required: Cover Letter, Resume/CV

*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions : Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

+ Norton LifeLock ID Theft Coverage

+ Legal Shield/ID Shield Coverage

+ AFLAC

+ 403B Retirement Plan

+ Vacation Time & Vacation Payout

+ Sick Time

+ Holidays

+ Service Awards

+ Community Service Days

+ Bookstore Discount

+ Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

+ Medical Plan

+ Dental Plan

+ Vision Plan

+ Life Insurance

+ Disability Insurance

+ Flexible Spending Accounts

+ EAP (Employee Assistance Program)

+ Tuition Reimbursement

+ Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:

+ Sick Time

+ Bookstore Discount

+ Fitness Center

Tentative Search Timeline:

+ Priority will be given to applications submitted by October 13, 2025. However, this posting will remain open until filled.

+ The potential employee start date is October 27, 2025.

Posting date: October 6, 2025

Unposting date: ongoing until filled

Posting contact email: [email protected]

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Job Details

Pay Type Hourly