• Financial Practitioner I

    Texas A&M University System (Galveston, TX)


    Job Title

     

    Financial Practitioner I

     

    Agency

     

    Texas A&M University

     

    Department

     

    Student Business Services

    Proposed Minimum Salary

    $20.61 hourly

     

    Job Location

     

    Galveston, Texas

     

    Job Type

     

    Staff

    Job Description

    A Glimpse of the Job:

     

    The Financial Practitioner I is responsible for being a team leader and will serve as a first-line resource and provide periodic guidance to Student Assistants. This role supports the Galveston Student Business Services departmental operations by overseeing student assistants, assisting with auxiliary units, and contributing to customer service, payment support, and training efforts. This position also helps ensure compliance and contributes to the development of procedures collaborating with leadership as needed.

    Essential Duties/Tasks:

    Customer Service

    + Provides customer service regarding student account questions to internal and external customers, ensuring prompt and accurate responses to prospective students and parents at the Galveston SBS office. Answers emails through FreshDesk and SalesForce.

    + Serves as a customer service escalation point for more complex student account transactions.

    + Assists with New Student Conference and Summer Sea Term presentations. Assists with New Student and Family events and programming, as necessary.

    + Distributes student ID cards, and coordinates with the Aggie Card office on ID delivery schedules.

    Payment Processing

    + Provides direction and support for student assistants’ processing payments with a focus on maintaining accuracy.

    + Supports departmental deposit procedures.

    + Processes Cash to Order transactions.

    + Manages Galveston ID Card invoicing.

    + Orders deposit slips.

    + Balances daily cashier transactions, resolves discrepancies, and reports any anomalies to Financial Management Operations

    + Maintains IDT and iPay transactions for ID card billing services.

    Training

    + Supervises and trains student assistants.

    + Develops and distributes procedural documentation.

    + Provides ongoing training, creates job aids, and assists with payroll submissions as needed.

    + Performs other duties as assigned.

     

    What you need to know

     

    Salary: $20.61 per hour

     

    Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section

    Required Education and Experience

    + High School Diploma, GED, or any equivalent combination of education and experience.

    + Seven years of experience in a specialized financial field such as accounts payable, payroll or student accounts.

    Preferred Qualifications

    + Bachelor’s degree in business or a related field.

    + Two to four years’ experience in higher education’s student business office working directly with enrollment management offices like financial aid, registrar, or admissions.

    + Two years of experience working in a banking environment.

    + Eight years of experience in a specialized financial field such as accounting, accounts payable, or student accounts.

    + Previous Texas A&M University or higher education experience.

    + Strong Microsoft Excel Skills.

    Knowledge, Skills, and Abilities

    + Excellent oral and written communication, customer service skills, and critical thinking skills.

    + Attention to detail.

    + Ability to comprehend, apply, and enforce rules and regulation at the University level.

    + Ability to multi-task and work cooperatively with others.

    + Working knowledge of word processing, spreadsheet programs, and bookkeeping procedures.

    Other Requirements and Factors

    + This position is security sensitive.

    + This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules, and procedures.

    + All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements.

     

    Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

     

    All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

     

    Equal Opportunity/Veterans/Disability Employer.