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This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

The anticipated term of this engagement will be 14 months. This term could be extended based on company business needs.

CW-Project/Program Management Analyst V

The ProjectProg Mgmt job plans, organizes, and controls resources/processes to achieve project/program objectives within scope, time, quality, and budget constraints. This job is recognized as an expert in the field of Project Management and is responsible for managing the organization's largest and most complex projects.

Key Responsibilities and Duties

+ Organizes large project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project is successful.

+ Estimates the costs, resources, and time required to complete each phase of large and/or complex projects and allocates resources and tasks to ensure these targets are met.

+ Establishes project plan and monitors progress and performance against this plan.

+ Monitors the status of projects including cost, timing, and staffing.

+ Identifies and resolves obstacles to completing project on time and to budget.

+ Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.

+ Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.

+ Liaises with other operational areas in the organization to secure specialized resources and contributions for the project.

Educational Requirements

+ University (Degree) Preferred

Work Experience

+ 5+ Years Required; 7+ Years Preferred

Physical Requirements

+ Physical Requirements: Sedentary Work

Career Level

9IC

Digital Product Manager - Service Communications

We are seeking an experienced Digital Product Manager to champion the customer and participant voice while driving ROI-focused improvements to TIAA's service communications platform. This role will translate customer experience insights and technology enhancements into strategic communications initiatives that deliver measurable business value.

Key Responsibilities:

+ Serve as the primary advocate for customer and participant needs within the service communications domain, ensuring all platform enhancements align with user expectations and business objectives

+ Prioritize communications platform enhancements based on comprehensive ROI analysis, balancing customer impact with resource investment and business outcomes

+ Define detailed functional and technical requirements for service communication templates, ensuring scalability, personalization, and regulatory compliance

+ Develop and maintain the strategic service communications roadmap, aligning short-term tactical improvements with long-term vision and business goals

+ Create compelling narratives and executive-level presentations to communicate product strategy, progress, and ROI to senior leadership and key stakeholders

+ Collaborate with cross-functional teams including customer experience, technology, compliance, and operations to ensure seamless implementation of communication improvements

+ Analyze customer feedback, engagement metrics, and business performance data to continuously optimize communication effectiveness

+ Partner with legal and compliance teams to ensure all communications meet regulatory standards while maintaining exceptional user experience

Required Qualifications:

+ 5-7+ years of digital product management experience with demonstrated expertise in customer communications or similar domain

+ Proven track record of translating customer insights into actionable product requirements and measurable business outcomes

+ Strong analytical skills with experience conducting ROI analysis and data-driven decision making

+ Exceptional storytelling abilities with experience presenting to C-level executives and senior stakeholders

+ Deep understanding of customer experience principles and ability to advocate for user needs

+ Experience with communications platforms, template management systems, and personalization technologies

+ Strong project management skills and experience working in agile environments

This role offers the opportunity to directly impact how TIAA communicates with millions of participants while driving significant business value through strategic platform improvements.

Start Date: 31-Oct-2025

End Date: 31-Dec-2026

Travel Required: No

Anticipated Posting End Date:

2025-10-10

Base Pay Range: $59.28/hr - $101.44/hr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

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Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page (https://careers.tiaa.org/) , and you can read more about your rights and view government notices here (https://www.dol.gov/general/topics/posters) .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .

For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

Privacy Notices

+ For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

+ For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

+ For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .

+ For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

Nondiscrimination & Equal Opportunity Employment

TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.

EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088\_EEOC\_KnowYourRights-1688394514088.pdf)

Pay Transparency

Philadelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)