• Rep, Patient Access I

    Trinity Health (Ann Arbor, MI)


    Employment Type:

    Full time

    Shift:

    Rotating Shift

    Description:

    Essential Functions

    Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission,

     

    Values, Vision, Actions & Promise in behaviors, practices & decisions.

    Work Focus:

    Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through

     

    resolution.

     

    Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient

     

    experience.

     

    Responsible for distribution of analytical reports.

    Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational

    materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality,

     

    confidentiality & safety are prioritized.

     

    Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

    Data Management & Analysis:

    Research & compiles information to support ad-hoc operational projects & initiatives.

     

    Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating

     

    trends & recommending practical options or solutions while considering the impact on business strategy &

     

    supporting leadership decision making.

     

    Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

     

    Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity &

     

    Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure

     

    adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

     

    Functional Role (not inclusive of titles or advancement career progression)

    PAR I

    Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred

     

    Our Commitment

     

    Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

    Our Commitment to Diversity and Inclusion

    Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

     

    Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

     

    EOE including disability/veteran