• Manager, Cust. Service

    Performance Food Group (Greensboro, NC)


    130306BR

    Job Title:

    Manager, Cust. Service

    Location:

    Vistar-Carolina (1040)

    Job Description:

    We Deliver the Goods:

    Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more

     

    Growth opportunities performing essential work to support America’s food distribution system

     

    Safe and inclusive working environment, including culture of rewards, recognition, and respect

    Position Purpose:

    This position conducts analysis and audits of multi-unit contracts. Position is also responsible for identifying areas of opportunity and creating applicable programs and procedures for improved margin management with multi-unit business. Position also works to enhance PFG Brand utilization within the multi-unit business. Activities of this position contribute to the profitability of the multi-unit business.

    Major Functional Responsibilities:

    + Audit national accounts for pricing accuracy and missed margin opportunity.

    + Create competitive product programs for national account customers.

    + Support Director of Margin Management as needed.

    + Support National Account Directors as needed.

    + Oversee BMOP - Bid Multi OpCo Price Match.

    + Performs other duties as assigned

    + Complies with all policies and standards

    Req Number:

    130306BR

    Address Line 1:

    4754-B McConnell Center Drive

    Job Location:

    Greensboro, North Carolina (NC)

    Shift:

    1st Shift

    Full Time / Part Time:

    Full Time

    EEO Statement:

    Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy (http://pfgc.com/Policy) ; (2) the "EEO is the Law" poster (http://pfgc.com/Poster) and supplement (http://pfgc.com/Supplement) ; and (3) the Pay Transparency Policy Statement (http://pfgc.com/PayTransparency) .

    Required Qualifications:

    Required Education: Bachelor's Degree - Business or related field

    Work Experience:

    5 - 7 Years - Related experience

    6 Months - 1 Year: Supervisory or management experience

    Required Qualifications

    • Significant experience in customer service, including supervisory or managerial roles, is essential.

    • Exceptional communication skills.

    • Ability to motivate and guide the customer service team.

    • Advanced problem-solving and communication skills to handle complex customer complaints and inquiries.

    Division:

    VISTAR

    Job Category:

    Sales

    Preferred Qualifications:

    Licenses and Certifications: Certified Customer Service Manager (CSIA)

    State:

    North Carolina

    Company Description:

    Vistar customers are everywhere people work, play, and shop. Vistar is America’s leading candy, snack, and beverage distributor with more than 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the U.S. The company has thrived by innovating, exceeding customer expectations, and fostering a collaborative culture built on teamwork, doing what’s right, and giving back to the communities they serve.

    Benefits:

    Click Here for Benefits Information (https://pfgc.com/Careers.aspx#benefits)