"Alerted.org

Desktop Support Technician

Lincoln, Nebraska

Onsite

Contract

$21.84/hr - $23.69/hr

Our client is looking for a Desktop Support Technician for a 4-month contract in Lincoln, NE 68502.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 4 months

Required Skills & Experience

+ Associate's degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school.

+ 2+ years of experience.

+ Knowledge of the assigned area.

+ Desktop and/or Infrastructure support experience.

+ Account Specific Training or CertificationTechnical writing competency.

+ Coding/programming competency.

+ Cloud & SaaS services competency.

+ Sound understanding of customer support, operations, and processes.

+ Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.

+ Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.

+ Demonstrated capability to achieve results in a fast-paced, client-driven environment.

+ Strong desire and enthusiasm to serve customers.

+ Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.

+ Working knowledge of the Microsoft Office application suite, including MS Outlook.

What You Will Be Doing

+ Diagnoses mechanical, hardware, software, and systems failures, using established procedures.

+ Performs service, repai,r and/or installation of computer products, including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking.

+ Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).

+ Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues.

+ Communicates with customers at all levels of technical and non-technical skill sets.

+ Follow up with end users to provide status updates as per service level guidelines (SLA's).

+ Elevates complex and/or high-priority problems they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.).

+ Follow all standard operating procedures (SOP) through the effective use of knowledge management.

+ Works collaboratively with people across the organization.

You will receive the following benefits:

+ Medical Insurance - Four medical plans to choose from for you and your family

+ Dental & Orthodontia Benefits

+ Vision Benefits

+ Health Savings Account (HSA)

+ Health and Dependent Care Flexible Spending Accounts

+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

+ Hospital Indemnity Insurance

+ 401(k) including match with pre and post-tax options

+ Paid Sick Time Leave

+ Legal and Identity Protection Plans

+ Pre-tax Commuter Benefit

+ 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

**Posted by:** Kenny Edgerton

Specialization:

+ Technical Support