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Sr. Content Designer

Job Description:

At Sage, we celebrate the humans that drive small and medium-sized businesses

forward around the world. Sage helps small to medium-sized businesses, the

backbone of our economy, to knock down barriers and succeed with AI-powered

accounting and financial management software. Our global customers trust our

software solutions to streamline their work and finances. Knowing that millions of

SMBs depend on our solutions motivates us to keep innovating so they keep

growing.

What You'll Appreciate About Your New Team:

•Content Design Team Dynamics. You’ll be joining forces with a mature,

inclusive, and supportive circle of professionals. We pride ourselves on

nurturing an environment of respect, mutual support, open communication,

and a non-political atmosphere. Our high retention rate speaks volumes.

•Supportive Leadership. Thrive under a leader known for an open-door policy,

transparent communication, personalized mentorship, and a supporter of

work-life balance.

•Valuable Tools: Such as Acrolinx, Madcap Flare, Pendo, Github, Miro, Figma,

JIRA, Slack to help your workflow.

•Customer-Centric Exposure. Gain rare insights with direct access to customer

feedback, metrics, and research sessions, grounding your work in real-world

impact.

What’s in it for you?

Sage Intacct is looking for a Senior Content Designer to work with our team of product

content designers. As a Senior Content Designer at Sage, your mission will be to

elevate and simplify our customers’ work by surfacing the right content at the right

time. Your words will become the roadmap for our customers – from CFOs to

accounting staff – enabling them to navigate and fully leverage our Sage Intacct

products. You won’t just be explaining our product; you’ll be an essential guide,

making complex workflows intuitive and approachable.

If you love words, have a seasoned background in technical and UX writing for

customers of business software, excel in clear, concise communication, and you enjoy

collaborative team settings to produce exceptional content – you’ll want to read

on.

Who We Are:

You'll test and expand your skills at a stable, global software company, contributing

to our premier financial software products, including our successful flagship

product, Sage Intacct. Join a working environment with values and behaviors you

can be proud of (Human, Trust, Bold, Simplify).

Your Signature – What will be key to your success?

•Deep-dive Expertise: You’re curious and tenacious in your quest for

product knowledge - you’ll be eager to unravel complexities. You like digging

into software and finding all the tiny details of features, even the bonus

details nobody told you about.

•Agility & Collaboration is Your Ally: Your role is pivotal in a landscape of

quarterly releases and rapid content turnaround. You believe that teamwork

and cross-team collaboration improve results for customers.

•Resourceful & Inquisitive: When user stories lack clarity, you are

persistent and determined when chasing down information. Your

investigative flair kicks in, fueling your quest for precision through hands-on

product interaction and collaborative probing.

Your First 30 Days – Personalized Onboarding

Your first month will be all about meeting teams, building relationships, and learning.

Your tailored onboarding plan will guide you as you learn the basics of Sage Intacct

and other Sage products, explore our content tools, processes, and meet your content

and product team members. With a dedicated mentor (peer) and a supportive leader,

you’ll feel confident enough to transition from understanding Sage Intacct basics to

actively shaping its voice and content by your second month.

Minimum Qualifications:

•You bring at least 6 years of experience in technical writing/crafting

customer-facing material for a complex software product including online

content and UI text.

•You thrive in cross-functional teamwork, favoring collective insight over

working in isolation.

•You are known for your technical competence and are comfortable creating,

modifying, storing, and publishing content using a variety of methods and

tools. You might even have a technical trick or two to teach us!

•You’ll be prepared to share a portfolio of prior technical and UX writing.

•Proven ability to write clear, detailed instructions and examples through

hands-on product usage and collaboration with the product team.

•Possess a track record of writing and editing content adeptly within tight

timeframes, ready to adapt to the pace of quarterly releases.

•Experienced in architecting content with a strategic lens, including topic-

based structures, re-use strategies, localization, accessibility and meticulous

audience and task analyses.

•Experienced in creating content plans, including audience and task

analysis. Proficiency in using Madcap Flare or other online authoring tools.

•Some accounting knowledge, preferable accounts payable, accounts

receivable, and other subledgers.

Key Responsibilities:

Elevate and simplify human work by surfacing the right content at the right

time for our customers/users, from CFOs to staff accountants.

•Drive all aspects of content development from planning through release.

•Research, write, and maintain high-quality content that supports users’

information needs, using a mixture of help topics, release notes, field help,

instructional videos, in-product messages, and other supporting content.

•Organize and structure information effectively, employing industry best

practices for information architecture, searchability, and contextual access.

•Continuously improve content to help customers achieve their business

goals, attain product mastery, and self-service their information needs.

•Participate in research and development cycles, gaining insight into audience

needs and providing valuable input on product design, experience, and

usability.

•Get hands-on in development sandboxes to understand and validate product

setup and usage.

•Review or create user interface text, such as field and menu labels, in

collaboration with product managers and user experience designers.

•Ensure consistency, clarity, and accuracy across all content by adhering to

style guides, voice and tone guidelines, and established writing standards.

•Work with and learn from a variety of colleagues, including Product

Managers, Engineers, UX Designers, Instructional Designers, and Support.

Function:

Product Delivery

Country:

United States

Office Location:

Atlanta

Work Place type:

Hybrid

Advert

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/

Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out [email protected].

Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/

Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.