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Information Technology Analyst 2 (40 Hour)

Recruitment # 251002-7604FR-001

Location Hartford, CT

Date Opened 10/6/2025 09:00:00 AM

Salary $108,247 - $134,857/year

Job Type Open to Agency Employees

Close Date 10/14/2025 11:59:00 PM

Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits)

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+ Introduction

The State of Connecticut (https://portal.ct.gov/) , Office of the State Comptroller (OSC) (https://www.osc.ct.gov/) is looking for a resourceful, solution-focused Information Technology Analyst 2 (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=7604FR&R1=&R3=) to join our Core-CT division. If you thrive on problem-solving, enjoy variety, and want to make an impact, this role lets you apply your skills to meaningful projects while growing your career.

WHAT WE CAN OFFER YOU

+ Comprehensive health and dental insurance (https://portal.ct.gov/DAS/smART/General-Employee-Benefits) , providing you with peace of mind and access to quality healthcare.

+ Robust pension plan and supplemental retirement offerings to secure your financial future.

+ Generous paid time off, including vacation days, sick leave, personal days, and 13 holidays per calendar year.

+ We are an eligible Public Service Loan Forgiveness employer, which means you may be eligible to have qualifying student loans forgiven after 10 years of service.

+ A culture that recognizes the importance of work/life balance (https://www.jobapscloud.com/ct/sup/EVPSlideDeckFall2021.pdf) and offers alternate work schedules and telecommuting options.

+ Opportunities to invest in your professional growth and development with training programs, tuition reimbursement, and opportunities for advancement within the State of Connecticut.

+ Connecticut is a strong community with a lot to offer in entertainment, food and shopping, recreation in our beautiful state parks and forests, diverse culture, and rich history. Learn more about all Connecticut has to offer.

POSITION HIGHLIGHTS

+ Full-Time, 40 hours per week

+ Monday through Friday

+ Location: 165 Capitol Avenue, Hartford, CT 06106

+ Hybrid (office/telework) may be available

THIS JOB IS FOR YOU IF

+ You’re a natural troubleshooter who enjoys digging into technical challenges, from desktop and network support to keeping systems secure and reliable.

+ You’re motivated by variety, taking on everything from complex help desk requests to web support and communication systems.

+ You like building smarter ways of working, using automation and in-house tools to streamline processes and improve efficiency.

+ You want to grow as a technical leader, guiding colleagues, coordinating resources, and seeing projects through to completion.

+ You’re curious and forward-thinking, eager to stay ahead of technology trends, security practices, and innovative IT solutions.

+ You’re excited by the idea of impact, applying your IT skills to strengthen public services and help the agency deliver its mission.

+ You want to do work that matters, helping build a better Connecticut with the Office of the State Comptroller by promoting economic growth, advocating for fiscal control, and championing policies that lower costs.

DISCOVER THE OPPORTUNITY TO

+ Deliver full-cycle technical support for agency staff, including desktop and laptop hardware life cycle management, software applications, and network infrastructure;

+ Monitor and respond to security incidents reported by DAS/BITS or agency staff to safeguard systems and data;

+ Lead and collaborate on help desk requests, serving as technical lead on complex issues and ensuring timely resolution;

+ Design and maintain automation tools and in-house applications that streamline repetitive tasks and improve IT asset management;

+ Manage and support agency communication systems, including on-site and remote telephone applications;

+ Provide secondary support for agency websites, ensuring reliability, usability, and responsiveness to staff needs.

ABOUT US

The Office of the State Comptroller (OSC) is an agency whose mission is to provide accounting and financial services, administer employee and retiree benefits, develop accounting policy and exercise accounting oversight, and prepare financial reports for the state, federal and municipal governments, and the public.

We are located in the State Office Building at 165 Capitol Avenue, Hartford, CT. This state-of-the-art building offers free garage parking, an on-site cafeteria, and ergonomic workspaces.

The Information Technology division is an inter-agency team that supports and helps maintain Core-CT, used by over 10,000 state employees for financial, human resources, and payroll functions. The division maintains and upgrades Core-CT, provides analysis, maintains the comptroller’s technical infrastructure, and is responsible for web development for the comptroller’s communication sites.

Selection Plan

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library (https://portal.ct.gov/das/home/services-for-state-employees/statewide-human-resources/applicant-reference-library?language=en\_US) for additional support throughout the recruitment process.

BEFORE YOU APPLY

+ Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. In order to be considered for this job opening you must be a current State of CT employee of the Office of the State Comptroller for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.

+ Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.

+ Resume Policy: Per Public Act 21-69 (https://www.cga.ct.gov/2021/act/pa/pdf/2021PA-00069-R00SB-00056-PA.pdf) , resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.

+ Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.

+ Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing [email protected].

+ Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

+ Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY

+ Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).

+ Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this Interview Preparation Guide to make the best impression!

+ Candidates who have been selected for employment with the Office of the State Comptroller are subject to a detailed background investigation, including a fingerprint supported state and federal criminal history record check along with reference checks, subject to the provisions of Section 31-51i and conducted in accordance with Section 29-17a of the Connecticut General Statutes. Selection for employment is contingent upon satisfactory completion of the background investigation.

+ Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.

+ The immediate vacancy is listed above, but your application may be considered for future vacancies in this job class.

+ Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

CONNECT WITH US

+ Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions.

+ If you have any questions about this recruitment, please contact the agency’s human resources team at [email protected].

+ Follow the State of Connecticut on LinkedIn to stay updated on our career opportunities and news.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency Information Technology (IT) environment this class is accountable for independently performing a full range of information technology tasks and project coordination work involving infrastructure systems support, security and application development in an IT environment.

EXAMPLES OF DUTIES

For All Functional Areas

+ Acts as liaison to hardware and/or software vendors, system developers, programmers and user community;

+ Evaluates and recommends products;

+ Participates in Request for Proposal (RFP) process;

+ Assists in estimating cost for annual budget;

+ Identifies and implements opportunities for cost savings;

+ Conducts system performance analysis, tuning and storage management;

+ Assists staff and customers in use of computer systems and software packages;

+ Trains operators, IT staff and end users on new procedures;

+ Participates in recovery activities;

+ Participates in the evaluation of new, related technologies;

+ Analyzes requirements and designs systems;

+ Participates in or coordinates project planning sessions with customers, analysts and team members to analyze requirements and provide design recommendations for moderately complex systems;

+ Provides technical consultation on moderately complex issues regarding the usage of the infrastructure, integration of applications systems into the infrastructure, etc.;

+ Participates in system integration testing of operating system, system utilities, hardware upgrades as well as new software and hardware technologies;

+ Works with project team to define and design scope for each project;

+ Plans, coordinates and schedules assigned projects;

+ Coordinates resources for projects;

+ Ensures timely completion of all phases of projects;

+ Evaluates and recommends vendors;

+ Performs related duties as required.

Systems Programming

+ Provides second or third level support for network connectivity, or related network issues for the user community;

+ Diagnoses and resolves moderate network problems utilizing traces, hardware diagnostic tools, software aids, network management systems and utilities;

+ Coordinates the installation and maintenance of network components;

+ Analyzes network activity;

+ Analyzes capacity planning and facilities bandwidth requirements and system interdependencies;

+ Manages, maintains and contributes to network system documentation;

+ Develops back-up procedures for LAN servers;

+ Analyzes the recovery and reliability capability of systems and network services and makes recommendations for improvement;

+ Recommends hardware and software purchases in support of remote access;

+ Configures and certifies wiring;

+ Participates in projects which calls for troubleshooting, installing, implementing, administering, and maintaining network systems;

+ Assigns file access controls, encryption keys and other security attributes;

+ Maintains host and/or front-end processor communications software;

+ Provides support to customers experiencing problems with hardware, operating systems and related utilities in servers;

+ Assists in installation and maintenance of performance monitors, schedulers, program management systems and utilities, report generators and compilers;

+ Configures and installs application packages;

+ Coordinates and/or performs installation and configures operating systems, new software releases, system upgrades and patches in support of hardware products;

+ Coordinates backups and file management with operations staff;

+ Proactively tunes operating systems and system components to avoid performance problems;

+ Writes utilities for system management, reporting, file clean up and auditing;

+ Provides and maintains documentation and manuals necessary at operational level;

+ Responsible for standards and design of physical data storage, maintenance, access and security administration;

+ Performs functions associated with vulnerability and security risk assessments;

+ Performs functions in support of investigative and forensics activity;

+ Performs related duties as required.

Software Development

+ Recommends and creates action plans for system development and/or integration;

+ Responsible for standards and design of physical data storage, maintenance, access and security administration;

+ Writes utilities for system management, reporting, file clean up and auditing;

+ Configures and installs application packages;

+ Develops and maintains documentation and manuals necessary at customer level;

+ Prepares time and cost estimates and initiates purchase requests for multiple projects;

+ Creates test files and performs system testing across multiple packages and systems;

+ May be responsible for design, development and implementation of new system interfaces for applications on multiple platforms from mid-range computers to client servers and internet-based environments;

+ Performs related duties as required.

Database Administration

+ Recommends and creates action plans for system development and/or integration;

+ Provides and maintains documentation and manuals necessary at operational level;

+ Provides basic database support and troubleshooting;

+ Writes utilities for system management, reporting, file clean up and auditing;

+ Analyzes requirements and designs systems;

+ Coordinates backups and file management with operations staff;

+ Responsible for standards and design of physical data storage, maintenance, access and security administration;

+ Performs related duties as required.

Network Support

+ Recommends and creates action plans for system development and/or integration;

+ Performs functions associated with vulnerability and security risk assessments;

+ Performs functions in support of investigative and forensics activity;

+ Provides second or third level support for network connectivity, or related network issues for the user community;

+ Diagnoses and resolves moderate network problems utilizing traces, hardware diagnostic tools, software aids, network management systems and utilities;

+ Coordinates the installation and maintenance of network components;

+ Analyzes network activity;

+ Analyzes capacity planning and facilities bandwidth requirements and system interdependencies;

+ Manages, maintains and contributes to network system documentation;

+ Configures and certifies wiring;

+ Participates in projects which calls for troubleshooting, installing, implementing, administering, and maintaining network systems;

+ Assigns file access controls, encryption keys and other security attributes;

+ Provides and maintains documentation and manuals necessary at operational level;

+ Develops and implements network security procedures;

+ Performs related duties as required.

IT Security

+ Assists in developing, testing and maintaining agency disaster recovery plans (DRP) designed to restore IT system operability;

+ Assists with development of processes and procedures in support of IT Business Continuity Planning;

+ Performs functions in support of platform recoverability assessments and Business Impact Analysis (BIA) to determine and assess the impacts associated with disruptions to business functions;

+ Performs functions in support of risk analysis of IT environments by assessing administrative, technical and physical safeguards;

+ Assists with IT investigations to include maintaining chain of custody procedures;

+ Performs forensics and documenting detailed reports of findings;

+ Monitors network activity for malicious activity;

+ Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

+ Considerable knowledge of

+ IT equipment and diagnostic tools;

+ principles and techniques of systems analysis, design, development and programming;

+ principles of information systems;

+ principles and theories of business and planning functions;

+ programming languages;

+ capabilities of computer technology;

+ Knowledge of

+ methods and procedures used to conduct detailed analysis and design of computer systems;

+ principles and techniques of software generation and programming;

+ practices and issues of systems’ security and disaster recovery;

+ computer operating systems;

+ project management principles and techniques;

+ principles and techniques of business information systems re-engineering;

+ Considerable

+ interpersonal skills;

+ oral and written communication skills;

+ skill in technical problem solving;

+ skill in logic and analysis;

+ skill in problem solving;

+ Skills in project coordination;

+ Considerable ability to

+ analyze, troubleshoot and resolve data communications problems;

+ write, test and debug computer programs;

+ use programming development tools;

+ prepare manuals, reports, documentation and other written materials;

+ identify, analyze and resolve complex business and technical problems;

+ Ability to analyze and debug complex software programs.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of experience in information technology (IT) operations, programming, systems/software development or another IT-related support area.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been performing professional information technology work in such areas as: installation and support of microcomputer hardware, software and operating systems; analysis, design and development of information systems; network hardware and software installation and support; network hardware and/or software problem diagnosis and resolution; performing any closely related professional IT function.

NOTE: For state employees this experience is interpreted at the level of an Information Technology Analyst 1.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

+ College training in management information systems, computer science or information technology-related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

+ A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

+ Experience using Microsoft 365 Office Suite to support business processes and manage day-to-day administrative functions.

+ Experience using BMC Footprints and Helix service desk systems to log, track, and resolve help desk tickets in a multi-user IT support environment.

+ Experience providing advanced desktop support services, including hardware/software troubleshooting, network connectivity issues, and user account management.

+ Experience providing website support, including content updates, user access management, and troubleshooting functionality issues.

+ Experience using Microsoft Endpoint Configuration Manager applications to deploy software, manage updates and patches, and administer system configurations.

+ Experience administering telecommunication systems using Avaya Control Manager and Avaya OneX Communicator, including user provisioning and system maintenance.

+ Experience developing automated workflows and applications using Microsoft PowerAutomate and PowerApps.

+ Experience analyzing, diagnosing, and resolving technical issues across hardware, software, and network systems.

+ Experience explaining complex technical information in clear, user-friendly language through verbal and written communication with diverse audiences.

+ Experience maintaining accurate records, documentation, and inventory of IT systems and assets in a detail-oriented manner.

+ Experience working independently to complete assignments as well as collaboratively within a technical support team.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

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