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Position Details

Advertising/Posting Title Technical Support Specialist

Posting Summary

CATcard is UVM’s one stop shop for all things having to do with our students and staff’s UVM Campus Card System. Within the credentials, our students and staff will be able to manage door access, meal plan, CAT $cratch, and much more! As the Technical Support Specialist, you will assist with computer/network and software related support for the campus-wide CATcard program and provide training and operational support to end users. Set door access scheduling and maintain door hardware inventory and track access control projects.

+ Identify, diagnose and assist with resolution of camera software to determine camera problems for Equipment Technicians.

+ Identify and diagnose door control software access issues.

+ Support Equipment Technicians in determining if hardware issues pertain to CATcard or Physical Plant.

+ Assist with software and hardware support for other University departments who utilize the CATcard system.

+ Operate University vehicle to access sites.

+ Assist with the creation of door access schedules and patron groups in CS Gold.

+ Maintain patron access privileges and time schedules for computerized locking/unlocking of facilities.

+ Provide support to the Technicians on the installation of new door equipment for access and schedules.

+ Consult outside vendors as needed to resolve issues and request software enhancements.

+ Monitor data transfers between central university databases ( BANNER /PeopleSoft) and CATcard database.

+ Perform resolution of data transfer issues concerning calendars and active patrons.

+ Assist with opening accounts, deposits, and transfers of funds to CATcard account holders.

+ Provide training and instruction to student employees on front of house tasks such as CATcard replacements, adding CAT $cratch funds to accounts and accepting payment for the computer clinic.

+ Perform clerical duties to include answering telephones and greeting customers.

Minimum Qualifications (or equivalent combination of education and experience)

Associate’s degree in a related area and one to three years of related experience required (or equivalent combination of education, training, and experience). Ability to accurately perform detailed record keeping activities required. Valid driver’s license and driver’s check required. Effective communication and interpersonal skills and ability to work under

pressure of deadlines and customer service needs required.

Desirable Qualifications

Knowledge of campus card systems desirable. Knowledge of a variety of software (databases, word-processing, spreadsheets, graphics), computer hardware, and Windows and iOS operating systems desirable.

Anticipated Pay Range $23.07-$26.67

Other Information

On-call rotation required for position

Special Conditions Bargaining unit position, A probationary period may be required, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), Background Check required for this position

FLSA Non-Exempt

Union Position Yes, UVMSU

Posting Details

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Job Location Burlington, Vermont, United States

Job Open Date 10/03/2025

Job Close Date (Jobs close at 11:59 PM EST.)

Open Until Filled Yes

Our Common Ground Statement

The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.

Position Information

Position Title Technology Support OC3 N

Posting Number S5766PO

Department CatCard Service Center/11565

Position Number 010580

Percent of Full-Time 1.00

Standard Hours at 1.0 FTE 37.5

Term (months per year) 12

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Please specify here where applicable. Enter "NA" if not applicable.

(Open Ended Question)

+ * How did you hear about this employment opportunity?

+ Chronicle of Higher Education

+ HigherEdJobs

+ Inside Higher Ed

+ LinkedIn

+ Seven Days

+ UVM Employee (Please specify below)

+ UVM Employment Web Site

+ Vermont JobLink (Department of Labor)

+ Other (Please specify below)

Documents Needed to Apply

Required Documents

+ Resume

+ Cover Letter/Letter of Application

Optional Documents