• Customer Service Representative I

    Adecco US, Inc. (Wilmington, MA)


    Adecco is working with a nation-wide company in search of a Customer Service Representative! This is a temp to hire opportunity.

     

    **Hours:** 9:00AM-5:00PM, Monday-Friday

    **Pay:** $21.00/hour

    Job summary:

    As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience

    What your day-to-day will look like:

    • Assist customers and business partners via telephone and email

    • Handle customer complaints in a calm, professional manner

    • Diagnose, assess, and resolve problems or issues

    • Monitor progress of delivery routes

    • Process changes or cancellations to delivery orders

    What you’ll need to excel:

    At a minimum, you’ll need:

    • Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

    • You must be bilingual in English and Spanish in order to be considered for this role.

    It’d be great if you also have:

    • High school diploma or equivalent

    • 1-year related experience preferably within a call center environment

    • Strong customer service skills and the ability to satisfactorily resolve issues

    • Solid ability to multitask

    • Ability to thrive under pressure while delivering solutions that exceed customer expectations

     

    If you are interested** **& qualified** **, please apply with your** **updated** **resume!

     

    **Pay Details:** $21.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.