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Job Title: Residential Director

Job Description

As a Residential Director, you will play a key role in assisting and collaborating with the Director of Operations, Executive Director, and Executive Management Team in the planning, formulation, and development of new programs, services, and major changes. You will be responsible for overseeing the staff and service delivery of Residential Services, ensuring that services meet the standards and regulations set forth by state purchasing/licensing agencies.

Responsibilities

+ Screen, interview, and recommend hiring and separation of program personnel.

+ Develop, maintain, and supervise the staff and service delivery of Residential Services.

+ Establish objectives, monitor progress, delegate responsibilities, and provide direction and guidance to achieve objectives.

+ Facilitate the resolution of conflicts between functions or services.

+ Oversee and maintain appropriate utilization rates for all programs.

+ Ensure compliance with agency policies and procedures and contracting sources.

+ Review and monitor compliance with all required paperwork and sign off as necessary.

+ Facilitate staff meetings and regular trainings to ensure residential staff have correct licenses/certifications.

+ Implement and maintain agency personnel policies in collaboration with the Human Resources Department.

+ Represent the organization at relevant professional meetings and local, state, and federal organizations.

+ Attend weekly leadership meetings.

+ Provide on-call support during the evening and weekends as a backup to the Residential Program Directors.

+ Oversee the Residential budget and spending in accordance with the agency fiscal policy.

+ Ensure compliance with all required program and client contractual documentation.

+ Obtain and maintain required certifications and licenses, including but not limited to CPI, CPR, First Aid, MAP.

+ Perform other related duties as assigned by the Director of Operations.

Essential Skills

+ Case management

+ Care management

+ Mental health

+ Comfortable working with children and families in DCF

+ ITP Goals

+ Treatment plans

+ Crisis management

+ Behavioral health

Additional Skills & Qualifications

+ Master’s Degree in health service field required

+ 3 years prior supervisory experience

+ Five years prior clinical experience working with youth with emotional and behavioral difficulties

+ Familiarity with trauma-informed care

+ Must have own vehicle and verification of adequate personal auto insurance

Work Environment

The work environment includes a typical office setting, as well as traveling to individual client homes and community settings. The case load is between 8-12 cases a week, with age ranges from 2 to 22 years old. The schedule is Monday through Friday, 8am to 5pm, with flexibility required for potential longer days depending on circumstances. Our culture emphasizes environmental sustainability with green initiatives incorporated into all operations. Benefits include tuition reimbursement, paid time off starting at 2 weeks, 12 paid holidays, up to 5 weeks PTO after 10 years, and a mileage reimbursement of 55 cents per mile.

Job Type & Location

This is a Permanent position based out of Easthampton, Massachusetts.

Pay and Benefits

The pay range for this position is $80000.00 - $80000.00/yr.

health, vision, dental, 401k - work life balance, walking path, massage room

Workplace Type

This is a fully onsite position in Easthampton,MA.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.