• Customer Support Specialist

    Robert Half Office Team (Blaine, MN)


    Description We are looking for a dedicated and detail-oriented Customer Support Specialist to join our team on a long-term contract basis. Based in Blaine, Minnesota, this role involves managing customer inquiries, overseeing the installation pipeline, and ensuring smooth communication with clients and internal teams. This position requires a high level of independence and problem-solving skills to handle a fast-paced and demanding environment.

    Responsibilities:

    • Schedule and coordinate installation appointments to ensure timely and efficient job completion.

    • Monitor and manage the installation pipeline by closing and updating job statuses on a daily basis.

    • Review and verify pending installations, including product arrivals and labor workbooks, for accuracy.

    • Organize and maintain installation paperwork to ensure crews are fully prepared for scheduled tasks.

    • Assign appropriate installation crews based on their skills and qualifications to meet project requirements.

    • Track and manage inventory orders while providing accurate ETAs to customers and internal stakeholders.

    • Address and resolve customer concerns to maintain a high level of satisfaction and trust.

    • Process payments and submit funding for completed jobs to uphold company standards.

    • Utilize Microsoft Dynamics CRM and other software tools for data entry, communication, and reporting.

    • Perform additional administrative and operational tasks as assigned to support the team. Requirements

    • Minimum of 2 years of administrative experience

    • Familiarity with Microsoft Dynamics CRM or similar customer relationship management systems.

    • Strong organizational and multitasking abilities to handle a high volume of tasks independently.

    • Excellent communication skills, both written and verbal, for effective customer and team interactions.

    • Experience in data processing, ERP systems, and compliance-related tasks.

    • Background in the installation or related industry is highly preferred.

    • Proficiency in handling email correspondence and administrative support tasks.

    • Ability to manage and resolve customer issues promptly while maintaining professionalism

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .