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Automation Engineer - DevOps (WebEx)

Apply (https://jobs.cisco.com/jobs/Login?projectId=1447325)

+ Location:RTP, North Carolina, US

+ Area of InterestEngineer - Software

+ Compensation Range137000 USD - 200500 USD

+ Job TypeProfessional

+ Technology InterestSoftware Development

+ Job Id1447325

Applications are accepted until further notice

ABOUT THE ROLE:

We are seeking a highly motivated and technically proficient Automation Engineer to drive innovation and reliability across our Dedicated Instance platform. In this role, you will design and implement automation solutions that streamline operations, increase observability, and accelerate the delivery of reliable, scalable collaboration services to our enterprise customers.

You will collaborate with cross-functional teams and apply modern DevOps principles to improve deployment efficiency, system visibility, and incident response across the Cisco Dedicated Instance environment.

KEY RESPONSIBILITIES:

+ **Develop Ansible playbooks to automate the configuration and management of Cisco collaboration infrastructure.**

+ **Design, configure, and maintain Grafana dashboards for real-time infrastructure, application, and business metric visualization.**

+ **Create and tune alerting rules to proactively detect performance degradation and operational anomalies.**

+ **Build advanced Splunk queries, dashboards, and reports to support incident detection and operational troubleshooting.**

+ **Build, deploy, and manage containerized applications using Docker and maintain orchestration via Kubernetes manifests.**

+ **Develop and manage CI/CD pipelines to automate build, test, and deployment processes using tools such as Jenkins, GitLab CI, or GitHub Actions.**

+ **Implement infrastructure as code (IaC) best practices, driving automation, testing, and continuous delivery throughout the engineering lifecycle.**

+ **Partner with engineers, SREs, and product teams to integrate automation into all phases of the Dedicated Instance service lifecycle.**

QUALIFICATIONS:

+ **Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).**

+ **Hands-on experience in automation, DevOps, or infrastructure engineering roles.**

+ **Strong proficiency with Ansible, Grafana, Splunk, Docker, Kubernetes, and CI/CD pipelines.**

+ **Demonstrated ability to develop scalable automation and monitoring solutions in enterprise environments.**

+ **Excellent troubleshooting and scripting skills (e.g., Python, Bash, or similar).**

+ **Effective communication skills and ability to work across teams in a fast-paced, agile environment.**

PREFERRED QUALIFICATIONS:

+ **Experience with Cisco Unified Communications, Collaboration, or Dedicated Instance platforms.**

+ **Familiarity with infrastructure monitoring, logging, and observability tools.**

+ **Experience integrating security and compliance into automation pipelines.**

+ **Certifications in DevOps, cloud platforms (e.g., AWS, Azure), or Cisco technologies are a plus.**

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.