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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

As a Sea Logistics Customer Care Specialist, you will play a vital role in managing and coordinating sea export shipments. Your responsibilities will include opening export files, preparing internal documentation, updating shipment statuses, and advising customers on arrival details.

+ Coordinate closely with the operations team to manage the full shipment process, including arranging pick-up or inland transportation, booking, preparing export documentation, and ensuring accurate tracking and tracing to destination.

+ Ensure proactive communication with vendors, shippers, customers, carriers, and Kuehne+Nagel overseas offices throughout the shipment lifecycle, ensuring optimal routing decisions aligned with customer requirements.

+ Negotiate competitive rates with service providers to optimize cost efficiency and support overall profitability.

+ Maintain up-to-date SOPs (Standard Operating Procedures) and detailed customer profiles, including key contacts, special handling requirements, contract rates, and preferred routing, services, and carriers.

+ Support overseas offices by contributing to quote preparation as needed, ensuring timely and accurate responses aligned with customer and operational requirements.

+ Regularly monitor and review updates and resources published on Kuehne+Nagel’s intranet to stay informed on company policies, procedures, and operational changes.

+ Promptly escalate any operational issues, disputes, or discrepancies to the appropriate supervisor, manager, or leadership team to ensure timely resolution and maintain workflow integrity.

+ Follow established Quality Management Work Instructions and procedures to ensure compliance with operational standards and safety protocols.

+ Address and resolve issues related to client requirements, data entry accuracy, and general customer service inquiries, including tracking and tracing shipments, to ensure a seamless customer experience.

+ Investigate and resolve billing discrepancies, ensuring alignment with client-specific SOPs (Standard Operating Procedures) and contractual terms.

What we would like you to bring

+ Minimum 2 years of experience in freight forwarding or a related logistics role.

+ Strong understanding of domestic and international geography, including major cities and seaports.

+ Basic knowledge of U.S. regulatory requirements (FAA, FMC, EAR, Hazmat) and other relevant government agencies.

+ Excellent verbal and written communication skills.

+ Proficiency in Microsoft Office.

+ Ability to complete IMO Security training classes.

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-TD1

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.