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Join Unity House of Troy’s Domestic Violence Program as a Domestic Violence Hotline Coordinator. In this role, you will assist callers utilizing the New York State Domestic and Sexual Violence Hotline and the PREA Hotline, providing crucial support and resources to those in crisis.

Key Responsibilities:

+ Assist callers on the PREA and Domestic Violence hotlines with empathy and professionalism.

+ Respond to victims seeking information, connecting them to appropriate services and resources.

+ Provide emotional support and crisis intervention.

+ Facilitate linkages and referrals to supportive services.

+ Complete contract and regulatory compliance activities as required.

+ Foster a workplace culture of inclusion and belonging.

Requirements:

+ Minimum one year of experience working with victims of domestic violence or similar populations.

+ Bachelor’s degree in a related field preferred.

+ Valid and clean New York State driver’s license required.

+ Reliable transportation necessary.

+ Bilingual candidates preferred.

Benefits :

+ Generous time off benefits including 13 paid days off in your first year for full time employment (increases every year)

+ 56 hours of NYS Sick Leave

+ 11 paid holidays plus 2 floating holidays

+ Major medical leave

+ Medical/dental/vision/life insurance

+ 403b (you can contribute right away) company contributions begin after one year of employment

+ 50% reduction in childcare tuition at A Child's Place.

+ Plus, gym, tuition and cell phone discounts

Come work for an agency that cares about their employees and community!

Unity House is a Rensselaer County-based human service agency that provides a wide range of services to meet the otherwise unmet needs of people in our community who are hurting and struggling. We assist those who are living in poverty, adults living with mental illness or HIV/AIDS, victims of domestic violence, and children with developmental delays. We work to achieve social justice in our community and to create a better understanding of those we serve.

As An Equal Opportunity Employer, we commit ourselves to recruiting, hiring, training, and promoting persons in all job classifications without regard to race, color, age, sex, creed, disability, gender identity or expression, sexual orientation, predisposing genetic characteristics national origin, domestic violence victim status, familial status, marital status, military status, pregnancy related condition, arrest and/or criminal conviction record, or any other category protected by law, unless based upon a bona fide occupational qualification or other exception.