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Position Title:

Airport Tenant Relations Coordinator

Job Description:

Under the general supervision of the Airport Property and Real Estate Manager, develops and enhances relationships between the Salt Lake City Department of Airports and its tenants and customers, to ensure the Airport's “customer first" approach is applied daily. Serves as the liaison between the tenants and customers, and the various divisions of the Airport, including Design and Construction Management, Maintenance, Operations, Finance, Administration, I.T., and other Airport sections and/or employees. This is a professional position requiring outstanding customer service, problem solving and organizational skills.

About the Position:

The Airport Tenant Relations Coordinator plays a vital role in supporting the success of Salt Lake City International Airport’s customers and tenants. This position serves as the primary connection between the Airport and its tenants—fostering collaboration, resolving issues, and ensuring an exceptional customer experience. You’ll help coordinate tenant projects, monitor compliance with Airport policies, and facilitate communication across departments to keep operations running smoothly. This is an excellent opportunity for a detail-oriented professional who excels in relationship building, problem solving, and delivering high-quality service in a dynamic, fast-paced environment.

This position is scheduled to close 10/20/2025 unless it is deemed necessary to leave open. Early application submittal is encouraged.

Position Salary Range:

$74,191 to $87,284 annually based on qualifications and experience.

This position is eligible for full city benefits, including:

+ Health Insurance (95% of premium paid by city)

+ Dental, Vision and Life Insurance

+ Paid vacation and personal leave

+ 6-12 weeks of paid parental leave available

+ Retirement contributions toward a pension plan and/or 401(k)

+ A robust Employee Assistance Plan (EAP)

+ Up to $4,000 tuition reimbursement annually

+ Discounted supplemental benefits like pet insurance and legal services

Typical Duties:

+ Develops, implements and enforces; tenant contractual obligations, Airport policies, Federal regulatory compliance, Airport standards and service levels for leasehold maintenance and other landlord/customer/tenant relationships and issues.

+ Collaborates with Airport departments to coordinate logistics and processes for tenant requests, routine maintenance, remodeling and build-to-suit projects. Ensures necessary and timely communications take place between the Salt Lake City Department of Airports, tenants, contractors or construction crew. Monitors progress, from initial request to completion.

+ Provides a periodic newsletter to tenants, creates presentations and communicates verbally to all tenants at various Airport or City sponsored meetings. Maintains the Airport’s master Tenant Contact List.

+ Performs ongoing inspections of tenant-owned facilities that will eventually revert to the Airport. Upon reversion, Assists the Airport Property & Real Estate Manager with closing out Lease Agreements and directs Airport departments for maintenance or operational issues.

+ Supports Operational Readiness, Activation and Transition (ORAT) activities. Duties may include administrative functions, provides contractor oversight, creates trials and simulations, and leads Airport staff, tenants or the general public during transition activities.

+ Assists the Airport’s Commercial Manager with daily operational needs and concession tenants new or remodel construction projects as needed.

+ The Airport operates 365 days a year, 24/7, and occasionally requires working during irregular operations (IROPS), unscheduled emergencies or to accommodate tenant operational needs.

+ The Salt Lake City Department of Airports is an Enterprise fund of the Salt Lake City Corporation, and the position will be required to function in an intense business environment, with a high degree of private sector interaction.

+ Performs other related duties as required.

Minimum Qualifications:

+ Bachelors degree in business administration, property management, finance, or related field. A minimum of one (1) year of experience related to the duties listed above is preferred. Related education and experience may be substituted, one for the other, on a year-for-year basis.

+ Ability to understand, interpret and write contractual agreements.

+ Ability to plan, organize and prioritize work from numerous sources with conflicting schedules, priorities, and deadlines. Ability to interact well with internal and external customers and function as an effective team member.

+ Ability to gather, compile and disseminate information; solve problems; and work independently.

+ Ability to communicate effectively, both orally and in writing. Ability to present information and make presentations to large groups. Ability to use computer programs including word processing, spreadsheets and graphics/presentation programs.

+ Possession of a valid driver’s license or driving privilege card and your own transportation available for periodic use.

Working Conditions:

+ Light physical effort. Handling of light weights and generally pleasant working conditions with little or no exposure to hazards. Exposure to stressful situations associated with multiple projects, deadlines, declining tenant requests, etc.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION TYPE

Full-Time

DEPARTMENT

Airport

Full Time/Part Time:

Full time

Scheduled Hours:

40

Salt Lake City is a place where your skills and dedication directly contribute to the community. With a team serving over 200,000 residents, we take pride in delivering meaningful work—from maintaining infrastructure to shaping public programs—with integrity and professionalism.

We value experience, accountability, and results. Our organization recognizes talent and rewards contribution, offering employees opportunities to grow, lead, and make a lasting difference.

If you're driven by public service and want to help shape the future of our city, we’d love to work with you.

Salt Lake City offers a competitive and well-rounded benefits package designed to support your health, financial future, and professional growth. To learn more, visit our Benefits & Wellness (https://www.slc.gov/hr/benefits-and-wellness/) site.

Health & Wellness

+ 95% City-paid medical insurance

+ Dental, vision, life insurance

+ HSA (with $1,000–$2,000 City contribution)

+ Wellness clinic for employees & families

+ Robust Employee Assistance Program (EAP)

Financial Perks

+ Tuition reimbursement (up to $4,000/year)

+ Retirement contributions (pension and/or 401(k))

+ Discounted pet insurance, legal services, and more

Thinking about applying or weighing another offer?

Use our Total Compensation Calculator (https://tools.slc.gov/totalcompensation/) to see the true value of your job offer—including salary, benefits, retirement, and more.

We know time away from work is essential for rest, personal needs, and family life. Salt Lake City offers generous paid leave to help you recharge and stay balanced. To learn more, visit our Benefits & Wellness (https://www.slc.gov/hr/benefits-and-wellness/paid-leave/) site.

+ 12 vacation days to start

+ 12 paid holidays + 1 personal holiday

+ Up to 80 hours personal leave annually

+ 6 - 12 weeks of paid parental leave

+ Bonus leave credit for eligible rehires & public sector transfers

Our Recruitment Team is ready to assist you throughout the entire hiring process—from questions about job openings to application support. Reach the Recruitment Team at 801-535-6699Or email: [email protected]

The City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900.

Salt Lake City is proud to be a partner of the Utah Patriot Program, providing employment opportunities for Veterans, Military and spouses. We are also a proud National Service Partner.