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Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:

Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute

Annual incentive bonus plan based on company achievement of goals

Time away from work including paid holidays, paid time off and volunteer time off

Professional development courses, mentorship opportunities, and tuition reimbursement program

Paid parental leave and adoption leave with adoption financial assistance

Employee discount program

Job Description Summary:

We are seeking an experienced coordinator to oversee conference room reservations and building events. This role will review all event requests and room reservations for large meetings. Responsibilities will include audiovisual support and coordination of security, catering, parking, and all other building services required.

Job Description

+ Deliver exceptional customer service by assisting end-users with conference room setups, troubleshooting, and best practices.

+ Coordinate and manage room scheduling to optimize availability and minimize conflicts.

+ Ensure a seamless meeting experience by proactively testing and maintaining conference room technology before scheduled events.

+ Support and maintain collaboration solutions, including video conferencing platforms, AV room setups, and enterprise communication tools.

+ Provide 1st and 2nd level support for Microsoft Teams Rooms and Cisco Room Bars powering each conference room.

+ Utilize basic networking skills to diagnose and resolve connectivity issues affecting conference room functionality.

+ Work with IT teams to design and optimize AV room solutions, ensuring high-quality audio and video experience.

+ Maintain system security and compliance with HIPAA and PCI regulations.

+ Develop and maintain technical documentation for conference room configurations, troubleshooting procedures, and best practices.

+ Provide technical support managing vulnerabilities and system checks as needed.

+ Identify and implement process improvements to enhance user experience and system reliability.

+ Provide training and guidance to internal teams on conference room technology and best practices.

Minimum Qualifications

+ Bachelor’s degree in computer science, Information Systems, Business Administration, or an equivalent combination of education and experience

+ Excellent people skills, service-first attitude, supporting all levels of the organization, diplomacy, and negotiation with customers and senior executives.

+ Solid working knowledge of Microsoft platforms & Windows client technologies

+ Strong analytical and critical thinking skills with the ability to work independently.

+ Strong troubleshooting skills for software, hardware, and network-related issues.

+ General understanding of mobile phones, tablets, laptops, and other computing devices, how they function and can be incorporated into shared conference spaces.

+ Basic understanding of networking (Wired/Wireless/NFC/Bluetooth)

+ Experience with basic networking concepts including Wi-Fi and troubleshooting process thereof.

+ May require occasional after-hours or weekend support for high-priority events.

Preferred Qualifications

+ 5+ years of experience supporting IT systems infrastructure, collaboration solutions, and AV room design.

+ 3+ years of first-hand experience with Microsoft Teams, Surface Hubs and Cisco Room Bars

+ Experience utilizing ticketing systems (i.e.. Service Now) to review and resolve trouble tickets and requests.

+ Experience in AV Scheduler UI Trends, Touch panel functionality.

+ Experience protecting and maintaining systems under HIPAA and PCI regulations.

+ Advanced understanding of Microsoft operating systems and Apple/Google Mobile OS, advanced troubleshooting techniques & recovery options.

+ Familiarity with HIPAA and PCI compliance for maintaining secure systems and shared collaboration environments.

+ Certifications in Microsoft Teams Rooms, Cisco Collaboration, or AV technology.

Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

At Blue Cross and Blue Shield of Kansas City (Blue KC), we have long put our members first by developing products and services to meet their needs. From our founding in 1938 to more than 80 years of experience in innovative, patient-centered healthcare coverage, Blue KC continues to keep our members at the center of everything we do. As a market leader, we continue to embrace new ideas to make healthcare more affordable and to improve the customer experience. Come join us!

**Blue Cross and Blue Shield of Kansas City will extend reasonable accommodations to qualified individuals with disabilities who are otherwise not able to fully utilize electronic and online job application systems. For assistance, please send an email to** [email protected] .

EOE/Veterans/Disability

Affirmative Action Employer

E-Verify Participation (https://bluekcmemberportal.azureedge.net/pdf/2024/E-Verify\_Participation\_Poster\_Eng\_Es.pdf)

Equal Employment Opportunity/Nondiscrimination/Affirmative Action Policies

IER Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RightToWorkPoster%20Eng\_Es.pdf)

FMLA

Employee Polygraph Protection Act (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf)