• Administrative Assistant

    Aston Carter (Mount Pleasant, WI)


    Customer Service Representative

    Position Summary:

    We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional support to clients via phone and email, resolving inquiries with clarity and professionalism, and assisting with various administrative and operational tasks.

    Key Responsibilities:

    + Respond to customer inquiries via phone and email, providing clear and effective solutions in both technical and non-technical terms

    + Perform routine maintenance and updates on installed software for company laptops

    + Ensure service delivery meets established standards and departmental guidelines

    + Document and explain technical issues in a user-friendly manner to clients

    + Support order processing, records maintenance, shipping coordination, and billing activities

    + Prepare and process reports, memos, letters, and internal bulletins

    + Learn and provide backup support for critical team functions to ensure continuity of operations

    Qualifications:

    + High school diploma or equivalent required

    + Proficiency in Microsoft Excel and general computer applications

    + Strong communication skills, both written and verbal

    + Ability to work independently and collaboratively in a fast-paced environment

    + Excellent organizational skills and attention to detail

    Pay and Benefits

    The pay range for this position is $20.00 - $24.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in MOUNT PLEASANT,WI.

     

    Application Deadline

     

    This position is anticipated to close on Oct 17, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.