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This position is on-site in Tulsa, OK. The hours for this position are overnight, Friday though Monday. Applicants must be comfortable with working overnight shifts.

Job Title: Patient Services Operator

Job Description

The Patient Services Operator is responsible for answering and routing inbound calls and messages to hospital or medical staff. This role involves dispatching routine and critical clinical messages and vital patient statistics to designated hospital staff, monitoring and reacting to alarms and codes, and maintaining accurate on-call schedules for departments and physicians.

Responsibilities

+ Answer incoming calls in a courteous manner and accurately direct each to the appropriate department or individual while maintaining an average answer time of 99%.

+ Accurately page notifications based on the situation or request to the appropriate personnel.

+ Answer, document, and relay information related to the medical answering service accurately.

+ Monitor, communicate, and forward information pertaining to codes, alerts, alarms, and drills according to established policies and protocols, including disaster management plans.

+ Input and delete account updates or notations that supersede outdated account notations and alert management to problems that could result in negative customer service through hardware/software deficiencies or protocol changes.

+ Exercise independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

+ Work directly with patients, customers, internal and external customers, and other healthcare professionals and staff.

Essential Skills

+ Customer service

+ Patient registration

+ Healthcare

+ Phone operation

+ Dispatch

+ Two years of customer service experience

+ Excellent communication skills

+ Ability to operate different phone systems

+ Data entry

+ Call center operations

+ Patient scheduling

+ Administrative support

+ Medical terminology

Additional Skills & Qualifications

+ High School Diploma or GED

+ Excellent interpersonal and communication skills

+ Multi-tasking abilities

+ Ability to effectively operate various telecommunications systems

+ Ability to deal effectively with people and highly stressful situations

+ Ability to act quickly, decisively, and accurately while in a stressful situation

+ Ability to be friendly, upbeat, and polite at all times under stress

+ Ability to defuse tense situations

+ Flexibility to work various days, weekends, and holidays and various shifts

+ Basic knowledge of telephone/computer technology and equipment including ASCOM system

Work Environment

The work environment involves direct interaction with patients, customers, and healthcare professionals. The role requires flexibility in work shifts, including the possibility of working on weekends and holidays. The position demands the ability to manage stressful situations while maintaining a professional demeanor. An accurate typing speed of 40 words per minute or higher is required.

Job Type & Location

This is a Contract to Hire position based out of Tulsa, Oklahoma.

Pay and Benefits

The pay range for this position is $15.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tulsa,OK.

Application Deadline

This position is anticipated to close on Oct 11, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.