• Patient Services Operator

    Aston Carter (Tulsa, OK)


    This position is on-site in Tulsa, OK. The hours for this position are 1:30PM-10:00PM. Applicants must be comfortable with working late hours.

     

    Job Title: Patient Services Operator

    Job Description

    As a Patient Services Operator, you will be the first point of contact for patients and medical staff, responsible for directing calls and dispatching critical messages. You will monitor alarms and codes, maintaining accurate schedules for departments and physicians.

    Responsibilities

    + Answer and route inbound calls and messages in a courteous manner, ensuring an average answer time of 99%.

    + Dispatch routine and critical clinical messages and vital patient statistics to designated hospital staff.

    + Monitor and communicate information related to codes, alerts, alarms, and drills according to established protocols.

    + Page notifications accurately based on situations or requests to the appropriate personnel.

    + Input and delete account updates, alerting management to any issues that could affect customer service.

    + Use independent judgment in minor decision-making where alternatives are limited.

    + Work directly with patients, customers, healthcare professionals, and staff.

    Essential Skills

    + Two or more years of customer service experience.

    + Excellent interpersonal and communication skills.

    + Ability to operate various telecommunications systems effectively.

    + Proficiency in handling stressful situations calmly and accurately.

    + Capability to maintain a friendly and polite demeanor under pressure.

    + Proficient typing speed of 40 words per minute or higher.

    + Basic knowledge of telephone/computer technology, including ASCOM systems.

     

    Additional Skills & Qualifications

     

    + High School Diploma or GED required.

    + Flexibility to work various days, weekends, and holidays across different shifts.

    Work Environment

    You will work in a dynamic healthcare setting, interacting with internal and external customers, as well as healthcare professionals. Shifts vary, including weekends and holidays, requiring adaptability to different schedules.

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Tulsa, Oklahoma.

    Pay and Benefits

    The pay range for this position is $15.00 - $18.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Tulsa,OK.

     

    Application Deadline

     

    This position is anticipated to close on Oct 11, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.