• Senior Client Engagement Specialist

    Aston Carter (Valencia, CA)


    Description

    ITT's Aerospace Controls, headquartered in Valencia, Calif., provides fuel management, actuation, noise abatement and vibration isolation components to the aerospace industry and customized and standard products for precision motion control, energy absorption and vibration isolation for industrial end markets. We are looking for an experienced Sr. Customer Service Specialist from the Aerospace Industry that will be the focal point between ITT and a major assign customer account for processing customer orders on all routine business activities. Essential Responsibilities - Purchase order entry and order acknowledgment. Coordinate and administer customer schedule change requests. - Maintain a high level of data integrity and adhere to department turnaround times. - Provide post sale order status, customer and application support through completion of contract. Communicate with customers daily via telephone, email and fax correspondence. - Administer customer requirements via customer web portals as needed. - Prepare and submit price quotes and negotiate price and delivery schedule for legacy products. - Support Sales and Marketing forecasting and sales analysis activities. - Mitigate customer complaints concerning billing disputes and services rendered. - Liaison between ITT finance and customer to provide research and support of credits and invoice re-bills. - Interface organizationally with all supportive departments as needed to support customer needs. - Build rapport and promote communication across internal supply chain and drive for issue resolution. - Promote department objectives and office lean principles. - Additional duties as assigned

     

    Skills

     

    Customer service, Microsoft office, Customer support, Microsoft outlook, Data entry, erp system, Order entry, aerospace, vendor communication

     

    Top Skills Details

     

    Customer service,Microsoft office,Customer support,Microsoft outlook,Data entry,erp system,Order entry,aerospace,vendor communication

     

    Additional Skills & Qualifications

     

    - AS/AA degree or equivalent with at least 5 years of customer service experience - Experience in the aerospace industry - Must possess ERP system knowledge. (Experience with AS400 or Oracle is a plus - Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers. - Must be proficient in Microsoft Office Suite (Word, Excel and PowerPoint) to prepare spreadsheets, graphs, presentations and reports. - Candidate must be and well-organized, multi-tasking, self-starting individual.

    Experience Level

    Intermediate Level

    Pay and Benefits

    The pay range for this position is $26.01 - $38.70/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Valencia,CA.

     

    Application Deadline

     

    This position is anticipated to close on Oct 20, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.