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Job Title: Enrollment Operations Coordinator

PVN ID: LA-2510-007053

Category: Managerial and Professional

Job Description

General Description

LaGuardia is seeking an Enrollment Operations Coordinator to support the technical and operational needs of the Adult and Continuing Education (ACE) Enrollment Management Services office. In addition, they will support students and staff with registration and customer service needs. They will report to the Assistant Director of ACE Enrollment Management Services. They will also report to other managers in the ACE Enrollment Management Services office when completing additional tasks and projects. Responsibilities include, but are not limited to, the following:

+ Assist in the creation of courses, information sessions, testing dates, applications and other activities in the student information system

+ Update web links and keep registration details up to date on the college website in collaboration with IT and marketing departments

+ Assist with quarterly course listing in the student information system to ensure accurate enrollment data

+ Counsel, advise, and refer students based on their interests, including course offerings and available student resources

+ Provide documentation to students, programs, and third-party partners as needed. Documents include but are not limited to grade reports, transcripts, verification letters, invoices, and receipts

+ Communicate payment deadlines, plan options, and account statuses to students and departments as assigned

+ Perform accurate data entry of enrollment data, registration, employment, credential attainment, and invoicing into various systems

+ Provide support for special projects as assigned and serve as a backup in designated roles as needed

+ Act as a liaison between the ACE Enrollment Management team and ACE departments as assigned

+ Support the Enrollment Management team with additional administrative tasks as assigned

+ Other duties as assigned

Other Duties

Qualifications

Required Qualifications

+ Associate degree and 1-3 years of work experience

+ Fluency in Spanish

+ Excellent customer service skills

+ One year minimum administrative experience

+ Computer skills including spreadsheet applications, Microsoft Office (Word, Excel, Access, PowerPoint), database applications, e-mail and web)

+ Excellent communications skills, verbal and written

+ Able to work independently and in a team environment

Preferred Qualifications

+ Experience in higher education and enrollment

Schedule: On occasion, working in the evening, and/or on a Saturday may be required

Appointments are subject to availability of funding and satisfactory performance. This is an in-person position with the option of some remote work.

RFCUNY Benefits RFCUNY Employee Benefits and Accruals (https://www.rfcuny.org/rfwebsite/media/0zrcgdyw/rfcuny-benefits-at-a-glance-ft-2025-project-employee.pdf)

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.

RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.

Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department ACE Enrollment Mgt Services

Status Full Time

Annual Salary Range $55,000.00 - $65,000.00

Closing Date Dec 01, 2025 (Or Until Filled)

Bargaining Unit Yes

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