• Customer Service Representative

    TEKsystems (Phoenix, AZ)


    Customer Service Representative

    Job Description

    To be considered for this role, candidates must have at least one year of experience in a call center. Customer Service Representatives are the frontline and image of the company. The Customer Service Representative will handle various tasks, including phone calls, general clerical tasks, data entry, processing picture IDs, handling customer requests, and providing receptionist and administrative support. They will assist callers with applying for ADA Core Services programs in addition to other disability-based programs. Responsibilities include a split between handling calls and administration-related tasks.

    Responsibilities

    + Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services.

    + Provide top-quality customer service experience to a diverse customer population.

    + Enter Customer Contact information into appropriate software systems, ensuring accuracy of data entries.

    + Conduct outbound phone calls.

    + Schedule trips in the most cost-effective manner.

    + Meet job-specific key performance indicators and goals.

    + Respond to all inquiries in a timely and professional manner.

    + Document and respond to customer complaints.

    + Provide support on special projects as needed.

    + Maintain daily customer scheduling for Eligibility staff.

    + Collect, track, and maintain all monies collected for replacement IDs.

    Essential Skills

    + Minimum 1 year of call center experience.

    + Experience handling high-volume calls (approx. 80/day).

    + Proficiency with automatic dialer systems.

    + Must have a dedicated workspace and 30mbps internet speed.

    + Customer service, ADA processing, data entry, troubleshooting, and operational skills.

    Qualifications

    + Experience in a customer service call center environment.

    + Ability to schedule trips and verify eligibility.

    + Strong documentation and inbound call management skills.

    + Customer service-oriented approach.

    Pay and Benefits

    The pay range for this position is $16.00 - $16.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Phoenix,AZ.

     

    Application Deadline

     

    This position is anticipated to close on Oct 18, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.