"Alerted.org

Job Title: Remote Customer Service Representative

Job Category: Call Center Representative

Placement Type: Contract (3 Months)

Division: Customer Support

Company: TEKsystems, Inc.

Job Overview:

TEKsystems is hiring Remote Customer Service Representatives to support a high-volume call center environment. This role involves assisting customers with account setup, password resets, document uploads, and general inquiries via phone and online chat. Ideal candidates will have strong customer service skills and the ability to work independently in a remote setting.

Key Responsibilities:

+ Provide exceptional customer service via inbound calls and chat.

+ Assist with account creation, password resets, and document uploads.

+ Answer general questions and help customers manage their accounts.

+ Verify eligibility for coverage and explain healthcare options.

+ Troubleshoot and resolve customer issues efficiently.

+ Maintain up-to-date knowledge of company products, policies, and procedures.

+ Input customer data into internal systems and perform administrative tasks.

+ Adhere to regulated communication guidelines and corporate values.

Required Skills & Experience:

+ Customer service experience in call center, hospitality, retail, or healthcare.

+ Strong computer literacy and ability to navigate multiple software systems.

+ Experience handling inbound phone calls in a fast-paced environment.

+ Ability to troubleshoot basic technical issues independently.

+ Professional demeanor and excellent communication skills.

+ Recent work history with minimal employment gaps.

Preferred Skills:

+ Bilingual (Spanish/English preferred).

+ Familiarity with Microsoft Office Suite.

+ Technical troubleshooting experience.

Disqualifiers:

+ Inability to articulate workflow processes or follow procedures.

+ Short or vague responses during interviews.

+ Lack of professionalism or customer-focused mindset.

Work Environment & Schedule:

+ Fully remote; must have a quiet, professional home setup.

+ Initial training and work schedule:

+ Shift 1: Monday–Friday, 7:45 AM – 4:15 PM EST

+ Shift 2: Monday–Friday, 8:30 AM – 5:00 PM EST

+ Schedule may change during Open Enrollment Period (OEP).

+ Major holidays observed.

Why Join Us?

+ Remote work flexibility.

+ Opportunity to grow and transition into a permanent role.

+ Supportive team environment with on-the-job training.

Pay and Benefits

The pay range for this position is $15.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 18, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.