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Position Overview

We are seeking a skilled and customer-focused Desktop Support Technician to provide hands-on technical support across multiple locations, primarily based at our Asheville headquarters. This role is ideal for someone with strong troubleshooting abilities and excellent interpersonal skills, capable of supporting a diverse user base in a fast-paced environment.

The technician will assist local companies with limited or no internal IT teams by managing desktop maintenance, hardware upgrades, and systems monitoring. This includes supporting laptops, tablets, smartphones, MacBooks, Office 365 applications, and proprietary software. A significant portion of support will involve resolving issues within Outlook, including calendar permissions, rules, and delegation.

Key Responsibilities

+ Provide face-to-face technical support for end users across multiple office locations.

+ Troubleshoot and resolve hardware and software issues on Windows and Mac endpoints.

+ Perform desktop imaging, configuration, and deployment of new systems.

+ Support Office 365 applications, with a focus on Outlook-related issues such as calendar access, rules, and permissions.

+ Install and configure new hardware including laptops, monitors, printers, and other peripherals.

+ Assist with system upgrades and removal of outdated equipment.

+ Monitor systems and respond to incoming support tickets in a timely and professional manner.

+ Utilize ConnectWise (preferred) or similar ticketing systems to manage and document service requests.

Required Skills & Qualifications

+ 5+ years of experience in hardware and software troubleshooting, including laptops, tablets, smartphones, and MacBooks.

+ 3+ years of experience supporting Windows and Mac operating systems, including imaging and endpoint support.

+ Strong customer service and communication skills; proven ability to support users face-to-face.

+ Experience with Office 365, especially Outlook troubleshooting.

+ Familiarity with ticketing systems; ConnectWise experience is a strong plus.

+ Ability to work independently and manage tasks across multiple locations.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Atlanta,GA.

Application Deadline

This position is anticipated to close on Oct 18, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.