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Description

JOB PURPOSE

The Enterprise Application Training Specialist 2 works with the EA team to provide training on all EA platforms. These platforms include Epic Ambulatory, Box, Slack, Zoom, and the EBS system.

Continually assess and meet the educational needs of users, including but not limited to, medical staff, clinical staff, admin. staff and Interdisciplinary Team (IDT). Responsible for planning, developing, and implementing EA user education and development training programs, integrated throughout operated centers and related service departments.

ROLES AND RESPONSIBILITIES

• Create, update, and enhance EA and business system training documentation, including curricula, training scripts, objectives, handouts, quick reference guides, tests, proficiency assessments, lab scenarios and post-training support materials and evaluations.

• Partner with managers and supervisors to ensure implementation opportunities and training goals are met (i.e., orientation, in-services, competency monitoring, and regular user training).

• Understand and consider different cultural sensitivities and relative experience levels of staff when planning training sessions/modules and anticipate the impact upon implementation.

• Participate in organizational program development committees.

• Incorporate compliance with PACE, state, local and federal rules, regulations, and laws applicable in their trainings.

• Maintain excellent documentation and communication of progress on all projects.

• Continuously improve the efficiency, effectiveness, and delivery of the teaching and assessment of learning for users.

• Understand the philosophy of continuous learning and be highly motivated towards the ongoing provision of quality learning for internal and external users.

• All other reasonably related jobs as assigned.

Core Values

Every member of our community must demonstrate and promote a commitment to the core values

Healthcare Hospitality G.R.E.A.T. Practices for 5-Star customer service.

Compassion We care for each other, our partners and the people we serve.

We act with empathy, kindness and a desire to help.

Excellence

We set high standards and we strive to be the best we can be in

everything we do. This takes integrity, quality, innovation,

collaboration, skills and learning.

Resourcefulness We steward resources in an effective and responsible way. We

think creatively to solve problems and innovate.

Inclusivity

We create an environment of collaboration and respect the voices, experiences and interests of diverse cultures and society groups. Sense of belonging and dignity are experienced by all.

Healthcare Hospitality

Customer Service

G - Greet

R - Respect

E - Experience

A - Assist

T - Thank

REQUIRED QUALIFICATIONS

Education

Education Level Education Details

Bachelor's Degree Graduate of an accredited college or university.

Education and relevant experience may be

combined to meet the minimum requirement.

Work Experience

Experience Experience Details

4-7 years Experience in developing training curriculum and providing training in a healthcare setting, both inperson and virtual.

Knowledge, Skills and Abilities

KSAs

• Possess experience in instructing, communicating with, and presenting to individuals of all levels of education.

• Present a professional image, be diplomatic, have excellent listening skills, a positive approach, be a problem solver, a self-starter, and results oriented.

• Detail oriented with the ability to organize and motivate teams, work on multiple projects and tasks concurrently, and satisfy deadlines.

• The organization is unique due to the diversity of its’ participants and staff. This individual must embrace diversity and welcome what that means in all its forms.

Licenses and Certifications Test

Enter licenses/Certifications Licenses/Certification Details Time Frame

Licenses and Certifications

Enter licenses/Certifications Licenses/Certification Details Time Frame

Certified Epic Principal Trainer

Credentialed in Epic MyChart, Haiku/Canto,

Cadence, Dragon, Orders

Healthcare related certifications

Skills

Epic, Training development, Support, Ambulatory, Training design, E-learning, Training documentation, Instructional design, Training materials, Training instruction, Epic certified

Top Skills Details

Epic,Training development,Support,Ambulatory,Training design,E-learning,Training documentation,Instructional design

Additional Skills & Qualifications

Must be a team player. This is a lean IT dept. so this person must be willing to help with other duties like support tickets

Strong communication and ability to engage with physicians

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $40.00 - $65.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Fremont,CA.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.