"Alerted.org

Product Solutions Engineer, Health and Home

_corporate_fare_ Google _place_ Boulder, CO, USA; Atlanta, GA, USA

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

_info_outline_

XThe application window will be open until at least October 12, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Boulder, CO, USA; Atlanta, GA, USA** .

Minimum qualifications:

+ Bachelor's degree in Engineering, Computer Science, or a related field.

+ 3 years of experience troubleshooting technical issues for internal/external partners or customers.

+ 1 year of experience in stakeholder management, professional services or technical consulting.

+ Experience in system design or reading code (e.g., Java, C++, Python).

Preferred qualifications:

+ 3 years of experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).

+ Experience architecting and developing software or infrastructure for scalable, distributed systems.

+ Experience understanding data and information management as it relates to big data trends and issues within businesses.

+ Experience using project management software (e.g., Asana, Trello, or Jira), and with Agile development methodologies.

+ Ability to learn and work with emerging technologies, methodologies, and solutions in the AI/ML space.

+ Ability to manage and deliver large-scale, technical projects and coordinate cross-functional project members, with excellent relationship building, collaboration, and consultation skills.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

We are seeking aProduct Solutions Engineer (PSE) to join our Platforms and Devices - Health and Home team.

As a Product Solutions Engineer, you will work at the intersection of technical implementation and customer support strategy, developing innovative solutions to improve customer self-service, services delivery efficiency and streamline partner onboarding. Your responsibilities will involve designing and implementing critical signals for our support platforms, building tools, automating processes, and providing technical ownership over key support infrastructure to proactively address the root causes of support contacts. This role combines technical expertise with an understanding of customer support needs, directly impacting how users experience Google's Health and Home products.

You will serve as a dedicated technical consultant and subject matter expert, reducing the reliance on core engineering teams for day-to-day operations and improvements. The role requires excellent problem-solving skills and the ability to leverage data to drive decisions. You will be responsible for the end-to-end design of solutions, collaborating with engineering on technical proposals, and fast-tracking API updates required for our support platforms.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out ourvideo (https://www.youtube.com/watch?v=HcjR6ZngQcw) .

The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (https://careers.google.com/benefits/) .

Responsibilities

+ Own the end-to-end design, implementation, and validation signals to power self-service options, automated feature rollouts, and personalized support for users.

+ Serve as the technical subject matter expert to minimize reliance on core engineering, and collaborate with them to brainstorm and propose technical solutions that reduce known contact drivers.

+ Build and enhance capabilities in support agent tools, implement backend bug fixes, and fast-track API updates for Authorable Workflows (AWFs) to create a seamless help experience.

+ Develop and streamline scalable technical processes for onboarding new partners, enabling the expansion of the menu of services and the partner support ecosystem.

+ Take technical ownership of the configuration, troubleshooting, and reliability of bug management systems, including Buganizer and Bug Observer setups.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.