"Alerted.org

Product Solutions Engineer, gStore and Fi

_corporate_fare_ Google _place_ Boulder, CO, USA; Atlanta, GA, USA

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

_info_outline_

XThe application window will be open until at least October 12, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Boulder, CO, USA; Atlanta, GA, USA** .

Minimum qualifications:

+ Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.

+ 3 years of experience troubleshooting technical issues for internal/external partners or customers.

+ Experience in system design or reading code (e.g., Java, C++, Python).

Preferred qualifications:

+ Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.

+ 5 years of experience in operations management (e.g., process improvement, operational reviews, optimizing workflows, etc.).

+ 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.

+ 5 years of experience with data analysis and SQL/MySQL.

+ Ability to troubleshoot technical issues by gathering information, identifying potential causes, and testing solutions.

+ Ability to read technical documentation and clearly communicate technical issues and findings to team members.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As our Product Solutions Engineer, you will be the go-to technical expert for our customer support and logistics platforms. Your mission is to ensure these systems are stable, scalable, and efficient.

In this role, you will develop solutions that directly help customers find answers on their own, reducing support calls, and take full responsibility for our internal support and bug-tracking infrastructure, making it more reliable and easier to manage. You will streamline the technical process for adding new shipping partners and expanding to new countries, and free up other engineering teams by handling technical configurations, troubleshooting, and bug fixes, allowing them to focus on core projects. You'll also help us migrate to a new, modern technology platform and manage it post-launch.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out ourvideo (https://www.youtube.com/watch?v=HcjR6ZngQcw) .

The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (https://careers.google.com/benefits/) .

Responsibilities

+ Build and maintain strategic relationships with key stakeholders in customer or partner organizations to deliver or manage quality technical solutions and services.

+ Verify the functionality of a developer product feature and provide meaningful feedback to product/engineering teams that result in improvements to the developer experience.

+ Create product requirement documents (PRDs) to record product specifications, validate PRDs to ensure customer/partner and internal needs are met.

+ Scale existing or create repeatable solutions (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure their effective documentation. Develop and manage a streamlined technical process for onboarding new logistics partners and expanding to new countries.

+ Write solution code in collaboration with cross functional teams. Collaborate with Engineering to brainstorm and propose technical solutions to reduce known contact drivers.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.