• Sr. BIT Program Specialist

    DHL Express, Inc. (Erlanger, KY)


    **What makes DHL great?** Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

     

    _Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine_

     

    DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

     

    Start YOUR career with DHL today…

     

    The **Sr. BIT Programs Specialist** manages an application product portfolio to deliver solutions for US cross-functional business teams, effectively translating business needs & requirements into an efficient process, data flow, business process flow, & system integrations flow to steer discussions with stakeholders through resolution. This role applies knowledge & analytic skills to support multiple IT applications to identify customer business requirements, and captures, analyzes, and communicates timely, accurate, & actionable tasks to drive complex findings/business needs through resolution.

    Key Accountabilities:

    + Capture and document accurate business & system requirements for sign off

    + Document stakeholder review feedback on deliverables & action the comments through closure

    + Collect and analyzes systems and operational data to provide recommendations to improve efficiency, employee, and/or customer experience.

    + Conduct business process flow analysis & mapping

    + Assist with data specifications mapping & feedback review between DHL stakeholders and vendors

    + Document user acceptance test steps to ensure the business use cases & criteria are accounted for

    + Assist with creation of test data and/or ticket requests to load specific production data into multiple TEST environments to support appropriate acceptance test stages

    + Execute initial end to end system integration test cases prior to execution of User Acceptance Test

    + Track & capture evidence details of defects to be raised, steps to replicate the issue, & status of fixes/retests needed

    + Track & capture evidence details of functionalities tested passed

    + Assist to review updated job aids needed

    + Track impacted configuration items for proper tracking/creation of RTP checklist for change management & configuration management

    Skills/Qualifications:

    + Bachelor of Science/Arts in related discipline or 3-5 years of experience in related field

    + Strong analytical skills with attention to detail and critical thinking

    + Good teamwork & interpersonal skills

    + Knowledge in technical and business writing skills

    + Good communication, meeting facilitation & documentation skills

    + Experience with various methods of requirement elicitation

    + MS Office suite skills, Visio/Process Flow chart skills, Project Management software skills

    + Demonstrate understanding of data formats - json, xml, flat files

    + Demonstrate the understanding of integration concepts – webservice, message integration, etc.

    + Ideal candidate will possess customs clearance knowledge

     

    Employee Benefits & Incentives

     

    DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

     

    + Competitive Pay

    + Bonus/Incentive Programs

    + Retirement Savings – 401K with company match

    + Medical, Dental, Vision, well-being programs

    + Tuition Reimbursement

    + Generous Paid Time Off – Starting at 4 Weeks (PT/FT)

    + Paid Leave

    + Employee Discount Program

    + Employee Assistance & Work Life Program

    + Outstanding training opportunities

     

    _DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:_ _https://www.eeoc.gov/employers/eeo-law-poster_