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CPW Administrative Assistant III - (Lake Pueblo State Park)

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CPW Administrative Assistant III - (Lake Pueblo State Park)

Salary

$49,848.00 - $61,020.00 Annually

Location

Pueblo, CO

Job Type

Full Time

Job Number

PMA 02515 10/2025

Department

Department of Natural Resources

Division

Colorado Parks & Wildlife

Opening Date

10/06/2025

Closing Date

10/19/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

640 Pueblo Reservoir Rd, Pueblo, CO 81005, USA

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

[email protected]

Salary Note

Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.

Hiring Pay Rate

Please note that all employees new to the State Personnel System are paid on a bi-weekly basis

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Consider joining the dedicated people of the Colorado Department of Natural Resources. It’s our mission to manage and conserve Colorado’s natural resources for the benefit of people today – and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.

We invite you to explore our website at https://dnr.colorado.gov/about-usto find out more about the work we do to manage Colorado’s natural resources for today – and tomorrow.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

In addition to offering rewarding, meaningful work, we offer:

+ Medical and Dental plans

+ Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax 401K and 457 plans

+ Paid life insurance

+ Short- and long-term disability coverage

+ Employee Wellness programs

+ Flexible Spending Accounts

+ Health Savings Accounts

+ 10 paid holidays per year plus generous vacation and sick leave

+ Career advancement opportunities throughout the State system

+ Some positions may qualify for the Public Service Loan Forgiveness Program (https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch)

COLORADO PARKS AND WILDLIFE

Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.

This work unit exists to manage Lake Pueblo State Park under the terms of a lease agreement with the U.S. Department of Interior, Bureau of Reclamation (property owner) and within the guidelines of statute, regulation, and Colorado Parks & Wildlife (CPW) regulation, policy, procedure and directive for the use, benefit and enjoyment of over 3 million annual visitors which utilize the area.

Provide a safe and quality recreational experience along with a wide range of appropriate recreational and educational opportunities, while protecting and enhancing the facilities and natural resources of the area by providing visitor services, maintenance functions, natural resource protection and education, administration functions, law enforcement, public safety, inter-agency cooperation, and program development.

Description of Job

This position exists to provide a variety of direct information services to the visitors to the park. Information is delivered in person, on the phone and by email. The position manages a variety of visitor center programs including park pass & registration sales, facility rentals, retail sales and Integrated Parks and Wildlife System. To act as an administrative assistant to the Park Manager(s) with an emphasis on accounting, coordinating paperwork for the temporary hiring program, revenue reporting, and managing special projects. Specific duties include, but are not limited to:

Office Manager

This position works directly with visitors to provide customer service, answer questions, and assist with passes, permits, registrations, and license sales while ensuring accurate information and revenue collection. Duties include overseeing visitor center operations such as phones, camping reservations, scheduling, and maintaining calendars, as well as managing IPAWS and POS systems with accountability for revenue. The role is responsible for resolving visitor complaints, maintaining the park’s website, social media, and phone systems, preparing marketing materials, and processing hiring paperwork, payroll, and concession or agency payments.

Additional responsibilities include processing of Event and Activity permits, ensuring compliance with policies and procedures, and offering helpful information about the park and local community to enhance the visitor experience.

Customer Service

This position works to provide exceptional customer service as a key program quality and ensures that staff deliver accurate park and division information to visitors, in person, by phone, mail, email, social media, and website. Schedules personnel to meet program goals, providing customer service, and increasing revenue.. Follows DNR Customer Service Directive. Creates a professional image of Colorado Parks and Wildlife, emphasizing the importance of a positive experience for our visitors/customers.

Budget and Accounting

Accounts for and reconciles all park budget categories. Oversees PARS and UKG functions for temporary employees. Oversees the IPAWS program for all office and retail revenue. Performs CORE, SARA, and OneCard functions, including allocation of all OneCard transactions for plus or minus 18 employees' OneCard purchases. Assures permanent employee compliance with fiscal rules. Performs duties related to and associated with park operational annual expenses of $2,000,000. Performs periodic audits and projections for all budget categories.

Retail Program

Works with other staff to manage this year-round program, which sells around $67,000.00 in annual sales. Management of the retail area, including determining the necessary purchases of items for resale within budget limitations. Manages the firewood program for the Park. Performs monthly and annual inventory to meet statutory obligations and control of loss. Develops park policy and procedures to manage the program in relation to the other work units (maintenance and visitor services). Prepares monthly, quarterly, and annual reports for the Revenue Lead and CPW Retail Program Supervisor.

Other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications

Three years of experience in general Office/Clerical Support, Administrative Assistant Experience, Customer & Public Service, Financial/Procurement Support, Document & Information Management, Coordination/Project Support. Supervisory or Lead Work, Data Entry

Substitutions

+ Appropriate education in Natural Resources, Wildlife Management, Biology, Aquatic Biology/Fishery Science/Aquaculture/Fishery Management, Ecology, Environmental Science, Environmental Policy, Geography, Geology, Outdoor Recreation, Zoology/Animal Sciences, Engineering, P.E / Professional Engineer, Water resources planning or management, Economics, Public Administration, Communications, Law, Social Sciences (e.g., sociology, psychology, human dimensions), Public Engagement/volunteer management, Education, Business, Program Management/Project Management, Computer Science, Applied Computing, Computer Engineering, IT, Accounting, Finance, Marketing or related field of study will substitute for the required experience on a year-for-year basis.

Class Code: Administrative Assistant (https://dhr.colorado.gov/state-hr-professionals/job-classifications/class-description-and-minimum-qualifications-for-g3a)

Preferred Qualifications:

+ Current or former Colorado Parks & Wildlife work or volunteer experience is considered.

+ Current or former State experience relevant to this position.

+ Excellent customer service skills, problem-solving abilities, and critical thinking.

+ Demonstrates initiative and self-motivation.

+ Keen attention to detail.

+ Exceptional organizational, written communication, and public speaking skills.

+ Ability to work well independently as well as in/with a team.

+ Prior administrative experience, knowledge in Word, Excel, and Adobe programs, proficiency in the use of Google email, Google Docs, Zoom/Google Meet, CORE

Required Competencies:

+ Organizational and time management skills.

+ Strong level of written and oral communication skills.

+ Strong multi-tasking skills, problem-solving abilities, attention to detail.

+ Proficiency in Microsoft Word, Excel, Google Suite

Conditions of Employment:

+ Colorado residency is required at the time of application.

+ Must possess and maintain a valid state of Colorado driver's license if operating a State vehicle.

+ Must possess and maintain a valid state of Colorado driver's license if operating State vehicles

+ Driving and Criminal background checks required

+ Regular work hours may start before 7 AM and extend past 6 PM.

+ Weekends, holidays and shift work required

+ Travel for training and/or other park operational needs as needed

+ Must possess computer skills and be capable of learning new computer programs

+ Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).

+ May be required to travel for trainings, meetings and other job specific needs, this could include overnight travel

+ Pursuant to the DNR-120 Fleet and Driving Standards Administrative Directive (https://docs.google.com/document/d/1W0g2QAGmusbXBJzL3HxhGitIZOEKnwhrFnx9GqVcQHA/preview?tab=t.0) , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

+ Have an assigned State fleet vehicle

+ Are required to operate a vehicle as part of the position

+ Utilize a State fleet vehicle as a pool vehicle

+ APPEAL RIGHTS:

It is recommended that you contact the Human Resources Specialist listed below to resolve issues related to your possession of minimum qualifications. However, i f you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( [email protected] ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

The Assessment Process

+ All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.

+ Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.

+ Resumes, cover letters and other attachments are notconsidered as part of initial reviews, therefore, it is important todocument in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement.

+ Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication.

+ This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

+ This recruitment may be used to fill more than one vacancy at this level and reporting location.

Equity, Diversity, and Inclusion

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at [email protected]

ADAAA Accommodations

Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request accommodation, please contact our Benefits Specialist at [email protected] at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

E-Verify

DNR uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify (http://www.dhs.gov/e-verify) , including your rights and responsibilities.

Toll–Free Applicant Support - Technical Help

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). The Human Resources Office will be unable to assist with technical issues.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

The Colorado Constitution, Article XII, Section 13 requires that APPLICANTS for state classified government jobs be residents of Colorado, unless this requirement is waived by the State Personnel Board (DPA). A residency waiver was not issued by DPA for this announcement. For more information, please see the FAQ's at: https://careers.colorado.gov/how-to-apply. Are you a current Colorado resident?

+ Yes

+ No

02

Current and former State Personnel System employees who were disciplinarily terminated, resigned in lieu of termination, or who were deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation) must disclose this information on the application.

+ I am not a current or former State of Colorado classified employee.

+ I am a current or former State of Colorado employee but have NEVER been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation).

+ I am a current or former State of Colorado employee and have been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation). NOTE: Failure to disclose this information and/or falsification of Application materials may result in being removed from consideration for this position.

03

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position (if not applicable, please enter "N/A"):

04

Please select which range most accurately reflects your years of experience in administration or customer service in an office environment .

+ 0 to less than 1 year

+ 1 year but less than 2 years

+ 2 years but less than 3 years

+ 3 years but less than 4 years

+ 4 years but less than 5 years

+ 5 years but less than 6 years

+ 6 years or more

+ No experience yet

05

Appropriate education accounting, business, wildlife management, biology, agriculture, or related field of study will substitute for the required experience on a year-for-year basis. Are you using education to substitute for the required experience on a year-for-year basis? If so please explain your degree level and type and how it relates to the position. If not please put N/A.

06

Do you have prior Colorado Parks & Wildlife work or volunteer experience?

+ Yes

+ No

07

If you have prior Colorado Parks & Wildlife work or volunteer experience please explain. If not please put N/A

08

Do you have any experience working or volunteering in an outdoor recreation setting? Please explain. If not please put N/A

09

Do you currently possess a valid driver's license?

+ Yes

+ No

10

Please describe your customer service-related experience. Include information related to public contact, retail experience, and media/public outreach efforts. Please describe the type of experience, your years of experience, and any special knowledge, skills, or abilities you may possess.

11

Please describe your experience in accounting, budgeting, and data entry. Include information related to retail sales accounting, cash handling, business purchasing, record management, reconciling and tracking budgets, and experience in using budgeting/accounting software. Please describe the type of experience, your years of experience, and any special knowledge, skills, or abilities you may possess.

12

Please describe your clerical and office management skills and experience. Include information related to managing an office, general clerical skills, experience working with and supporting staff, experience with typical office equipment, inventory management, and hiring/supervising staff and volunteers. Please describe the type of experience, your years of experience, and any special knowledge, skills, or abilities you may possess.

13

Describe your experience with customer service. Describe in detail and dates (mm/yyyy).

14

Do you have any experience supervising staff and/or volunteers? Please explain:

15

Please describe what makes a team successful and the specific role you would play in making this team successful.

16

Please briefly describe why you're interested in working at Lake Pueblo State Park and for Colorado Parks & Wildlife:

17

Part, or all, of the assessment for this position involves a review of the information you submit in your application materials. This announcement requests a Cover Letter and Resume is attached to your application, however do not use "see resume" or "see attached" statements in your application since these attachments are not used to determine whether you meet the minimum qualifications. Cover Letters (and optional Resume attachments) are considered in later recruitment steps. If you are using education to substitute, meet or exceed the minimum qualifications for this position, you must be able to provide a copy of your education-related transcripts for verification if requested. Please acknowledge your understanding of this notice and requirements:

+ I understand and acknowledge this requirement

Required Question

Employer

State of Colorado

Address

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Website

https://careers.colorado.gov/

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