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Posting Information

Posting Number2026063

Posting/Functional TitleInformation Technology & Research Specialist

University Pay Plan TitleElectronic Research Specialist

LocationSan Marcos

DepartmentResearch IT

Recruitment TypeOpen Recruiting

Job TypeFull-Time

Funding SourcePermanent

Monthly Salary$6,000-$6,483.72

Job CategoryExempt

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

+ Bachelor’s degree.

+ Experience installing, administering, and supporting hardware and software in a multi-user environment.

+ Experience managing/troubleshooting networking tasks and IT security protocols.

+ Experience managing audio/video equipment and conferencing technologies.

+ Experience developing and maintaining software systems, databases, and web applications.

+ Skill in testing/debugging applications, preparing documents/web content, and writing technical documentation.

+ Excellent written and verbal communication skills.

+ Experience providing advanced-level technical guidance and customer support with courtesy and professionalism.

+ Experience working with student workers or graduate assistants.

+ Demonstrated ability to multitask with frequent interruptions and occasional extended hours.

Preferred Qualifications

+ Master’s degree.

+ Experience supporting eRA systems (Kuali, Cayuse, Huron, InfoEd, Streamlyne, etc.).

+ Proven troubleshooting skills using logical, strategic processes.

+ Experience installing/supporting network printers and distributing software in enterprise environments.

+ Experience with support ticketing systems.

+ Familiarity with sponsored program workflows, compliance requirements, and integration of eRA with university IT.

+ Experience technically supporting executive-level stakeholders in an academic environment.

+ Understanding of IT security best practices and remediation.

+ Familiarity with web platforms (Gato, Calico, WordPress).

+ Ability to translate complex technical and compliance issues into accessible solutions.

Job Description

Responsible for developing, maintaining, and supporting hardware, software, and electronic research administration (eRA) platforms to support the critical operations of the AVPR and researchers across campus. This includes day-to-day technical support, troubleshooting, and system administration for research IT resources, desktops, peripherals, and specialized research software. The position ensures the accuracy, reliability, and compliance of research administration technology while delivering high-quality, customer-focused assistance.

Job Duties

Install, upgrade, design, maintain, support, troubleshoot, and deploy software and hardware systems and databases to meet the needs of the Division of Research.

Evaluate client needs and develop user support, including technical documentation describing customer service needs.

Maintain and update existing hardware and software systems and databases in response to new requirements.

Install, configure, troubleshoot, and maintain desktop hardware, operating systems, peripherals, and enterprise/eRA systems.

Provide technical support through multiple channels (in person, remote, chat, phone, email) for proposal submission systems, compliance modules, and award management workflows.

Manage and troubleshoot user accounts, Active Directory, authentication, and access permissions. Support audio/video equipment, video conferencing technologies, and research IT events. Collaborate with central IT, ITAC , vendors, and network administrators on upgrades and complex issues.

Monitor system performance, implement IT security best practices, and apply remediation techniques.

Prepare training on using software and research administration platforms.

Document internal practices, policies, and procedures to support a robust team knowledge base. Assist with inventory and distribution of computing hardware and licensed software.

Perform quantitative analysis on usage trends and consult with administrators to ensure accurate, timely reporting.

Assist with website maintenance and troubleshooting.

Other duties as assigned.

Additional Information to Applicants

Job Open Date10/07/2025

Job Close Date (posting closes at midnight)10/22/2025

Open Until FilledNo

Normal Work DaysMonday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start8:00AM

Normal Work Hours End5:00PM

Posting Notices

Legal and Required Notices

Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Why Choose Texas State University?

Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:

Exceptional Benefits:Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.

Generous Time Off:Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.

Wellness and Balance:Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.

Professional Growth:Explore a wide range of training, development courses, certifications, and educational support programs.

Welcoming Campus:Become part of a vibrant Bobcat community with numerous social and professional networks.

Tuition Benefits:Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.

Retirement Security:Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.

At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today.https://www.hr.txst.edu/benefits.html

Quick Linkhttps://jobs.hr.txstate.edu/postings/54384

Applicant Document