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Job Description

S tores are the tactical experience of Nordstrom brought to life. From the service and fashion expertise of Nordstrom to the great brands at great prices in Nordstrom Rack, Nordstrom stores are a place where customers can find what they need to feel good and look their best.

As a Product Manager 2 supporting the in-store hardware team, you’ll help dis cover and recommend devices to unlock the next generation of employee and customer experiences in-store . You r daily partnership with the engineering team s supporting our in-store devices will ensure that we prioritize the work that drives the biggest impact to our customer and employee experiences in-store . You’ll also work closely with other product managers, engineering teams, and business stakeholders to gather requirements to inform the next generation of hardware devices.

The Product Manager 2 is a key member of the Nordstrom Product Management team, championing the employee and customer experience evolution through data-driven insights using a variety of qualitative and quantitative inputs and delivering key features, functionality, and programs for Nordstrom.  Product Management is responsible for making sure we build the right products and features for our customers and business. To accomplish that, product managers plan the product roadmap and prioritize the applicable technology backlog, lead product discovery, and measure and communicate results of the portfolio s in production, all while ensuring stakeholder alignment.

A day in the life…

+ Develop product roadmaps and prioritize features and solutions based on feedback, competitive analysis, user experience, and business objectives

+ Establish and monitor metrics for defining success, including Objectives and Key Results (OKRs) and key performance indicators (KPIs) for the products

+ Prioritize features and develop quarterly priorities and annual backlog

+ Establish and execute tactical plans for delivery of key workstreams supporting the strategic roadmap

+ Assess feature/strategy value and success metrics in partnership with finance and business teams

+ Support tactical prioritization and ensure alignment across business and technical stakeholders

+ Support requirements definition inclusive of wireframes, process flows, user stories, and other supporting artifacts

+ Contribute and execute on the go-to-market strategy inclusive of UAT, Communication Strategy, Change Management Strategy, and post go-live validations

+ Support ongoing system health and performance by supporting key incident triage and ongoing health and maintenance initiatives

+ Partner with UX, Research, and Engineering on hardware solutions

+ Act as key point of contact for stakeholders, providing updates, gathering feedback, and fostering strong communication across teams

You own this if you have…

+ 3+ years of product management or equivalent experience with technology, retail, or ecommerce company preferred

+ 3+ years of hardware specific experience in the retail or related industry . Strong preference for candidates with experience combining both hardware solutions and software experiences at scale

+ Basic ability to define, measure, and analyze processes to identify improvement opportunities

+ Basic technical background and understanding of software development principles, including Agile development, and testing methodologies

+ Strong attention to detail

+ Strong sense of ownership and drive on deliverables with an intellectual curiosity to continuously learn and grow

+ Ability to build relationships cross-functionally with multiple teams from areas such as Hardware Asset Management , Support Engineering, and multiple software Engineering teams

+ Strong interpersonal, oral, and written communication skills including presenting to various levels within a matrixed organization

+ Experience working with internally built and 3rd party software solution providers, collaborating and influencing across diverse audiences

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$121,500.00 - $188,500.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_16.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!