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As a Customer Experience Professional here at Honeywell, you will play a vital role in ensuring exceptional customer interactions and driving customer satisfaction. You will work closely with cross-functional teams to develop and implement customer-centric strategies, optimize the end-to-end customer journey, and enhance the overall customer experience.

You will report directly to our Sr Customer Experience Supervisor, and you’ll work out of our **Freeport, IL or Richardson, TX** location on a **Hybrid** work schedule.

In this role, you will impact customer satisfaction and loyalty by ensuring that all customer needs and expectations are met, contributing to our reputation as a customer-centric organization and driving business growth.

KEY RESPONSIBLITIES

+ Provides support to the teams in the Back Office administrative office and represents the additional interface with internal clients but also with external ones when necessary.

+ Takes professional initiative on administrative tasks and coordinates with local offices for tasks that cannot be done remotely.

+ Works as part of the team, involved in processes, from one end to the other, and contributes to the team's results.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: **click here** _(_ _https://benefits.honeywell.com/_ _)_

The salary range for this position is $47,900 - $59,900. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S.

Applicants must be currently authorized to work in the United States on a full-time basis.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. **Job Posting Date: October 6, 2025** .

YOU MUST HAVE

+ 1+ years’ experience in a Customer Services or related field.

+ Strong organization skills.

+ Experience in a customer service role involving phone and/or email communication.

+ Proficiency in customer experience management tools and methodologies.

WE VALUE

+ Associate Degree in Business Administration, Marketing, or a related field.

+ 2+ years of experience in customer service or a related field.

+ Understanding of how different functions in the organization interact.

+ Knowledge of the values of Honeywell and the main objectives of the commercial activity.

+ Good knowledge of Salesforce applications and SAP ERP applications.

+ Familiarity with ERP systems and customer relationship management software.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: **click here** _(https://www.honeywell.com/us/en)_

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.