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Parking General Manager in Miami

Job Details

Job Location

Southeast Financial Center - Miami, FL

Description

Legacy Parking is a rapidly growing parking asset management company that prides itself on operational excellence, high-touch service, and developing our people. We are looking for a dynamic and strategicGeneral Managerto join our team and lead a portfolio of parking locations in the Miami market.

Position Summary:The General Manager is responsible for overseeing the financial performance, operations, customer service standards, and team development across a portfolio of parking locations. This leader will drive strategic initiatives to ensure alignment with company goals and support location-level managers in delivering consistent service, maximizing revenue, and ensuring operational excellence.

Key Responsibilities:

Strategic & Operational Leadership

+ Develop and execute a regional business strategy aligned with company goals for sustainable growth.

+ Lead and mentor a team of operational managers and frontline staff, ensuring alignment with Legacy’s culture and values.

+ Implement best practices across locations to ensure consistent service and operational standards.

Operations Oversight

+ Ensure each location is properly staffed, supplied, and compliant with opening/closing procedures.

+ Maintain facility standards including signage, revenue control, safety, and equipment maintenance.

+ Conduct regular audits and quality assurance checks to maintain high service levels.

+ Coordinate cross-functional initiatives with HR, L&D, Accounting, and other internal teams.

Financial Management

+ Own the P&L across all assigned locations; drive profitability by managing expenses and identifying revenue opportunities.

+ Prepare and review budgets, forecasts, and monthly profit/loss statements.

+ Work with managers to improve underperforming assets and maximize performance of all locations.

Client & Customer Relations

+ Maintain high customer service standards and ensure client satisfaction at all locations.

+ Attend client meetings, respond to requests, and build strong client relationships.

+ Support both transient and contract parker revenue strategies in collaboration with client and location teams.

Training & Development

+ Recruit, schedule, train, and evaluate employee performance.

+ Foster a culture of continuous learning and development.

+ Identify training needs and provide or coordinate appropriate resources.

Reporting & Communication

+ Generate and present reports on financial, operational, and service metrics to senior leadership.

+ Provide regular updates to internal and external stakeholders.

+ Lead communication across teams to ensure clarity on goals, challenges, and expectations.

Other Responsibilities

+ Crisis management planning and execution in response to emergencies.

+ Lead and complete special projects, initiatives, and improvements.

+ Provide on-site support as needed, including stepping in for Facility Managers during absences.

Minimum Qualifications:

+ Bachelor’s degree in Business or a related field OR equivalent operational experience

+ Minimum 5 years of operational and leadership experience in parking or a related industry

+ Proven experience in revenue control, team development, budgeting, and financial reporting

+ Excellent communication and presentation skills (verbal and written)

+ Strong problem-solving skills and the ability to manage shifting priorities

+ Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Preferred Qualifications:

+ Background in private parking management strongly preferred

+ Experience in shift scheduling and workforce planning

+ Ability to identify new business opportunities is a plus