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We are seeking an **_Ophthalmic Clinical Supervisor_** who will supervise and manage Technician staff and the day-to-day clinical operations. Coordinates the efficient flow of patients, staff and providers in a busy clinic environment. Recommends, develops and implements initiatives to enhance clinical operations. Acts proactively to troubleshoot problems, resolves and diffuses patient, physician and clinical staff issues. Fosters a team environment and is a mentor for clinical staff. Acts independently with professionalism and efficiency.

Specific Duties & Responsibilities

+ Recruiting, hiring, training and overseeing ophthalmic technicians (up to 10 technicians).

+ Ensuring all technicians are JCAHPO certified.

+ Managing the clinic flow, building / re-building staff schedules and monitoring provider templates.

+ Tracking technicians’ required compliance with obtaining patient name, date of birth and ERM number prior to performing any test or procedure to prevent identification errors.

+ Ensuring all clinical product instructions for use are accurately followed.

+ Troubleshooting clinic equipment issues/problems. Communicating with Wilmer IT and/or vendor when necessary.

+ Monitoring supplies and instrument inventory. Placing replacement orders timely.

+ Acting as liaison between providers and technicians and between providers and administration.

+ Acting as advocate to address patient questions and diffuse/resolve complaints. Escalating issues as needed.

+ Assisting with onboarding new providers.

+ Working with Wilmer development and Marketing to promote Maumenee 3.

+ Scheduling VIP appointment requests.

+ Ensuring all patients including high priority and Executive health participants receive exceptional service.

+ Meeting Johns Hopkins business metrics.

+ Assisting with reviews and responses to Epic In-Basket messages from patients.

+ Troubleshooting clinic equipment issues/problems; communicating with Wilmer IT and/or vendor when necessary,

+ Acting as liaison between providers and technicians and between providers and administration.

+ Filling in as technician when needed.

+ Overseeing clinic flow to reduce/prevent backups.

+ Performs other duties as assigned

Minimum Qualifications

+ High school Diploma/GED and three (3) years’ experience as an ophthalmic technician and some supervisory or related administrative experience.

+ Must have Certified Ophthalmic Assistant (COA) certification from Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) or obtain within 18 months of start date.

+ Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Ophthalmic Clinical Supervisor

Role/Level/Range: ACRO40/E/03/CF

Starting Salary Range: $47,320 - $84,240 Annually ($60,000 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: Mon-fri 8:30am-5:00pm

FLSA Status: Exempt

Department name: SOM Oph Residency Service

Personnel area: School of Medicine

The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.

Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf