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Job Description

Insight Global is seeking an Desktop Support Analyst located in Round Rock, Texas. The role involves monitoring and maintaining global network equipment, troubleshooting LAN and WAN issues, and performing network equipment updates. The specialist will deploy new network infrastructure, interface with vendors and service providers, and ensure comprehensive network documentation. Collaboration with end users and team members worldwide is essential.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Minimum 2-4 years of relevant experience.

• Proficiency in Layer 2 and 3 network protocols.

• Fortinet OS knowledge is required

• Experience operating wireless infrastructure based on Cisco.

• Experience and knowledge of network physical infrastructure including but not limited to: network ethernet and fiber optics cables, connectors, transceivers, patch panels, switches and routers physical ports/power supplies/modules, patch cords, wall plates etc.

• Excellent written, verbal, customer service, and documentation skills

• Strong analytical and problem-solving skills

• Ability to work and think independently with minimal supervision.

• Full time on site 5 days a week • Cisco CCNA or CCNP