"Alerted.org

Job Description

Day-to-Day

The Sr. Information Technology Analyst is responsible for providing tier 3 and 4 support. Oversees the technological needs of 8 manufacturing plants, 5 service center warehouses, and sales offices across the US which encompasses 500+ salary employees, 100+ virtual and physical servers, 300+ network switches,1200+ PCs and network attached devices. Supervises and trains other information technology analysts. Designing, installing, and implementing network infrastructure for various projects within manufacturing plants, service centers, and sales offices across the country. Including the management of copper and fiber installation & termination for workstations, PoE devices such as cameras, phones, time clocks, and badge readers. Server/network and IDFcabinet build-outs. Highly prioritizing documentation and clean cable management. Management of Microsoft 365 Exchange Online Email systems, Azure/Entra AD, Sharepoint, Teams, and Office. Carrying out email transport rules, filtering, policies & rules, message tracing, alerting, conditional access policies, authentication, risk assessment, permissions & device management. Assists with configuring, installing & troubleshooting Cisco Catalyst series & HP Aruba series network switches, Motorola WAPS, Ubiquiti WAPs & P2P devices. Provide daily maintenance for end-user PCs, physical & virtual servers, networks, phone systems, web and spam filtering, printers and print servers, on and off-site backups, cloud and local anti-virus management, email management with on-site MS exchange and Office 365, web domain and DNS registration, as well as client-specific needs involving requests. This person will directly report to the director of Information Technology.

Other duties will include:

* Install, configure, and maintain Dell Poweredge servers, Dell Equalogic SANs, Synology SANs as well as various

other network attached hardware.

* Maintain VMware virtual computer and server environments.

* Administer server & PC security with Symantec antivirus hybrid and Cisco Meraki Device Management.

* Configure and maintain surveillance security camera systems, servers, and software.

* Administrate telecommunication via Avaya phone system.

* Management of the help desk Zendesk ticketing system. This includes adding/removing agents, end users, grouping,

permissions, company facing web portal with how-to's & FAQ, custom ticket forms & attributes, hosting the tech team

knowledgebase for procedures & documentation.

* Running monthly reports to be presented to director of IT and corporate office staff.

* Orchestrate company backups and file retention by utilizing Veeam for servers and Unitrends for local PCs.

* Prepare and install AV tech & electronics such as wall mounting TVs, conference room sound systems, video

conferencing hardware, wireless display, wireless audio devices, in-wall cable management. This also includes

relevant drywall and drop ceiling modifications & cable runs.

* Administer various services and solutions such as DialMyCalls, Survey Monkey, KnowBe4, Basecamp, Kyocera Net

Viewer, Adobe Creative Cloud Apps, Microsoft Teams, FIleCenter, LogMeIn Rescue, and Slack.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- Bachelor’s degree and/or 6+ years of IT experience

- Experience Maintaining VMware virtual computer and server environments, patching, storage backups etc.

- Experience Managing active directory

- Experience with password flips, network issues, email set up in Azure

- Experience working in both a cloud and on-prem environment Experience working in a manufacturing environment