• Secret Client Support Admin Technical Lead

    Insight Global (Colorado Springs, CO)


    Job Description

    A client of Insight Global's is looking for a Client Support Administrator (CSA) Technical Lead, to join their team! This position will play a key role in supporting the Missile Defense Agency (MDA).

    Job Responsibilities

    - Implement and maintain enterprise and mission IT systems; serve as liaison to supported users.

     

    - Lead, guide, and train CSA technicians; develop and enforce training standards.

     

    - Create and maintain system documentation and operational procedures.

     

    - Oversee Task Order (TO) specific break/fix and sustainment efforts, including coordination with the IMAC team.

     

    - Monitor communication channels to ensure mission-specific IT needs are met.

     

    - Coordinate with leadership to communicate Enterprise IT outages and updates.

     

    - Act as SME for client support on MDA systems; provide advanced troubleshooting.

     

    - Maintain MIT IT baseline and research modernization solutions.

     

    - Use tools like Remedy and Power BI to monitor systems and report issues.

     

    - Manage software requests, testing of new hardware/software, and Remedy queue operations.

     

    This position is onsite full-time in Colorado Springs, CO the salary range for this role is between $95,000-$110,000/yr depending on years and level of experience, education, and certifications. This role requires an Active Secret Clearance or higher.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    - 5+ years of IT experience

     

    - Active DoD 8570 approved IAT Level II or IAM Level I Certification

     

    - Active DoD Secret Security Clearance - Experience working with the MDA or DoD

     

    - Experience with DoD and DISA Information Assurance programs

     

    - Virtual Desktop Environment Support

     

    - Storage Appliances Configuration Experience

     

    - Utilized the Remedy Software Action Request System.

     

    - Microsoft Endpoint Configuration Manager (MECM).

     

    - Experience with audio visual systems.

     

    - Have a degree in an IT or Engineering related discipline.