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Job Description

Insight Global is assisting a global manufacturer of luxury glassware in their search for an Quality Control Specialist that will be sitting in Louisville, KY. This role is responsible for investigating and resolving product issues on client sites, ensuring customer satisfaction, and maintaining the brand’s reputation for uncompromising quality.

Key Responsibilities

Serve as the customer-facing representative for quality-related inquiries and concerns.

Conduct on-site visits to client facilities to troubleshoot and resolve product issues.

Collaborate with internal teams to identify root causes and implement corrective actions.

Support continuous improvement initiatives by analyzing recurring issues and proposing process enhancements.

Provide technical support and training to clients regarding product handling and quality expectations.

Maintain detailed records of customer interactions, complaints, and resolutions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

0-3 years experience in Quality, Packaging, Bottling lines, or Distilling

Communication with the customer - In person, via email, call, text, etc.

Experience performing audits in a manufacturing or packaging environment.

Experience in writing technical memos and conducting sample analysis.

Familiarity with quality control tools and methodologies Engineer/Science Bachelor’s degree. Ideally Packaging Engineer or food/science

Knowledge of ISO standards and regulatory compliance.

Proficiency in data analysis and reporting tools.