• Patient Services Specialist Lead

    University of Washington (Seattle, WA)


    Job Description

    **Harborview Medical Center - Emergency Department Registration** has an outstanding opportunity to hire a **Patient Services Specialist Lead** .

    WORK SCHEDULE

    + 90% FTE (36 hours per week)

    + Saturday, Sunday, Monday; 7:00pm 7:30am

    + Night Shift

    POSITION HIGHLIGHTS

    + Supports the ED Supervisor in coordinating clerical and support activities for PSS staff

    + Serves as a liaison between patients, families, and healthcare teams to ensure smooth communication

    + Provides guidance to PSS staff, including involvement in hiring, training, and performance feedback

    PRIMARY JOB RESPONSIBILITIES

    + Maintains patient confidentiality and adheres to departmental policies and procedures

    + Uses medical terminology and reference resources effectively; may perform billing and data entry

    + Acts as a key liaison between patients, families, providers, and hospital staff

    + Supports supply management by monitoring and maintaining department PAR levels

    + Provides guidance and training to PSS staff; assists with hiring, onboarding, and scheduling

    + Oversees quality control tasks, including registration accuracy and monthly billing

    + Serves as a resource for staff, directing them to appropriate tools and resolving issues independently

    + Performs PSS 2 duties and takes on additional responsibilities in the Supervisor’s absence

    REQUIREMENTS

    + High school graduation or equivalent

    + Three years of Patient Support Service experience

    + Equivalent education/experience may substitute for stated requirements

    ABOUT HARBORVIEW MEDICAL CENTER

    As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

     

    Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

     

    Challenge. Collaboration. Compassion. (https://www.uwmedicine.org/about/career-opportunities/harborview-medical-center)

     

    ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

     

    UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrow’s healthcare leaders.

     

    Nearly 29,000 professionals are part of the UW Medicine system, which includes: Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest

     

    Become part of our team. (https://www.uwmedicine.org/about/career-opportunities?utm\_source=chatgpt.com) Join our mission to make life healthier for everyone in our community.

     

    Compensation, Benefits and Position Details

    Pay Range Minimum:

    $50,160.00 annual

    Pay Range Maximum:

    $71,796.00 annual

    Other Compensation:

    Evening Shift Differential: $1.75 per hour

    Night Shift Differential: $2.50 per hour

    Weekend Differential: $2.00 per hour

    Benefits:

    For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

    Shift:

    Night Shift (United States of America)

     

    Temporary or Regular?

     

    This is a regular position

    FTE (Full-Time Equivalent):

    90.00%

    Union/Bargaining Unit:

    WFSE HMC

    About the UW

     

    Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

     

    UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

     

    Our Commitment

     

    The University of Washington is proud to be an affirmative action and equal opportunity employer (https://hr.uw.edu/eoaa/) . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

     

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

     

    Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .

     

    University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.