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Overview

**Pay:** $85,000 per year

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf)

Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.

• Provide customer with information regarding additional services available at ABM.

• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.

• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.

• Inform Project Manager of status of work; identify potential issues and recommend appropriate action.

• Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.

• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);

• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.

• Report accidents and property damage in an accurate and timely manner.

Employee Relations and Supervision:

• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.

• Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.

• Understand applicable union contracts and develop effective working relationship with local labor unions.

• Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

Minimum Requirements:

• Bilingual (English/Spanish)

• 1-2 years of Supervisor experience

• 1-2 years of customer service experience

• Working knowledge of janitorial equipment

• Working knowledge of OSHA required processes

• Intermediate level of Microsoft programs

• Valid State Driver's License for business travel

• A passion for serving others and helping others to succeed.

• Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).

• Excellent follow-up and an eye for detail.

• Anticipates problems and proactively implements preventative action plans.

• Flexibility to respond to urgent client requests on evenings and weekends when necessary.

• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications.

• Excellent verbal and written business communication skills.

• Excellent relational skills and experience dealing with union environment.

• Understanding of the service industry practices, process and trends.

REQNUMBER: 132562

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.