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Job Title:Office Coordinator

Job Type:Full-Time - Monday to Friday, 8AM-5PM

*Must be willing to travel to Muskegon office 1x monthly.

GENERAL SUMMARY:

Under the general supervision of the department manager, the Office Coordinator is responsible for the day-to-day operations of the office at our Grand Rapids outreach location. This role plays a key part in ensuring efficient administrative processes, high-quality patient service, and effective team coordination.

PRIMARY RESPONSIBILITIES:

+ Coordinate daily office operations and ensure smooth administrative workflow.

+ Serve as the first point of contact for guests and patients, providing excellent customer service and addressing immediate needs.

+ Supervise and support clerical/administrative staff, including scheduling and staffing coordination.

+ Lead orientation and onboarding of new team members.

+ Act as a resource for office and clerical staff, addressing questions and resolving issues.

+ Maintain accurate records and oversee office compliance with departmental standards.

+ Support clinical team with prior authorizations and medical documentation as needed.

+ Utilize EPIC system for scheduling, patient records, and communication.

+ Travel to an offsite location once per month to support outreach operations.

REQUIRED QUALIFICATIONS:

+ Minimum of4 years of experiencein an office coordinator or equivalent administrative role.

+ Medical AssistantorEMTbackground preferred.

+ Experience withEPICandprior authorization processespreferred.

+ Strongcommunicationandorganizationalskills.

+ Ability to work independently with minimal supervision.

+ Proficient in Microsoft Office Suite and general office systems, problem solver, and staffing coordinator.

EDUCATION/EXPERIENCE REQUIRED:

+ High school graduate or G.E.D. equivalent is required. Associates Degree in Business, Medical Assisting or Healthcare Management preferred.

+ Four (4) years of previous experience in hospital/healthcare office.

+ Knowledge of medical terminology and general office procedures.

+ Literacy and experience using Microsoft Office software programs required.

+ Previous supervisory or team leader experience preferred. Advanced knowledge of office equipment.

Additional Information

+ Organization: Henry Ford Hospital - Detroit Main Campus

+ Department: Hepatology - Grand Rapids

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.