• Lead Client Care Account Manager (Lead Ccam)

    OMNICOMMANDER (Santa Rosa Beach, FL)


    Lead Client Care Account Manager

     

    (Internal Job Posting)

     

    OMNICOMMANDER, Inc. is one of the fastest-growing startups in the financial technology space. We’ve been named an Inc. 5000 company for three consecutive years, and we pride ourselves on our upbeat, high-tech, and supportive culture. With offices across the United States and Latin America, OMNICOMMANDER leads the industry in digital branches, marketing, and cybersecurity, offering financial institutions a comprehensive ecosystem to host and manage their digital presence.

     

    This role is on-site in either the Brentwood, TN, or Santa Rosa Beach, FL office.

     

    What Sets This Role Apart We are looking for a Lead Client Care Account Manager to oversee a team of client-facing account managers while managing their own portfolio of clients. This role is responsible for guiding the day-to-day delivery of projects and support requests, ensuring high-quality service, and fostering strong relationships with our credit union and bank partners.

     

    The Team Lead will serve as a mentor, coach, and escalation point for the Client Care team, driving accountability, process improvements, and results. You’ll balance hands-on client management with leadership responsibilities, ensuring both clients and team members have what they need to succeed.

    Key Responsibilities

    + Lead, mentor, and support a team of Client Care Account Managers (CCAMs), guiding project management, client communications, and issue resolution.

    + Manage your own client portfolio, acting as the primary point of contact for assigned accounts across websites, marketing, and cybersecurity.

    + Oversee team performance by tracking KPIs, reviewing client deliverables, and holding retrospectives to identify improvements.

    + Act as an escalation point for complex client issues or scope-related challenges, ensuring timely and effective resolution.

    + Foster strong client relationships, including managing expectations and advocating for both client needs and OMNICOMMANDER’s best interests.

    + Partner with internal leaders across marketing, websites, and cybersecurity to ensure milestones, deadlines, and deliverables are consistently met.

    + Drive process improvements across the Client Care function, ensuring scalability as OMNICOMMANDER continues to grow.

    + Document client interactions and ensure alignment between clients, internal teams, and management.

    What We’re Looking For

    + Maintain regular and predictable attendance.

    + Self-starter who can work cooperatively with others.

    + 5+ years of experience in Account Management, Project Management, or Client Success, preferably in fintech, SaaS, marketing, or cybersecurity.

    + Prior team leadership or supervisory experience preferred

    + Proven ability to manage multiple projects, deadlines, and client relationships simultaneously.

    + Strong communication and interpersonal skills (both written and verbal).

    + High attention to detail, with a process-driven, problem-solving mindset.

    + Comfortable working in a fast-paced, high-growth environment.

     

    Benefits

     

    You will remain on your chosen benefit plan for the 2025-26 enrollment period.

     

    Job Type

     

    Full-time, On-site in Brentwood, TN or Santa Rosa Beach, FL #ControlEverything