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Job Summary

Job Description Summary: Administrative Specialist II

Hybrid Role - In office on Monday's

Schedule: Monday- Friday 8:00 AM - 5:00 PM

The Administrative Specialist II provides essential administrative and operational support to the claims department and captive insurance programs. This role is responsible for facilitating and coordinating four captive board meetings annually, ensuring all logistics, materials, and follow-ups are managed efficiently to support informed decision-making.

Key responsibilities include preparing, processing, and distributing certificates of insurance, maintaining up-to-date motor vehicle records, and performing accurate and timely data entry for claims management. The position also oversees daily mail handling, deposits, and the processing of purchase orders using the Ariba procurement system.

The ideal candidate will demonstrate exceptional organizational and communication skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment. This role requires proficiency with administrative systems and a strong commitment to maintaining compliance and data integrity to support the operational needs of the department.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

+ Our team members are part of an environment that fosters team work, team member engagement and community involvement.

+ The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

+ All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Qualifications

+ Education: High School Diploma or GED, required. Education in basic office procedures

+ Experience:

+ Two years of administrative support experience, required.

+ Administrative support experience, preferred.

+ Additional Skills (required):

+ Ability to effectively communicate with physicians and hospital staff. Ability to use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases; Ability to successfully complete generic and department-specific skills validation and competency testing.Communication: Creates an environment that supports and respects diversity to promote creative problem solving. Communicates the value of activities within the organization and community to gain cooperation and collaborative partnership.

+ Customer Service: Holds staff accountable for customer service standards and ensures service recovery when needed. Ensures staff responds to customers in a timely manner.

+ Inclusion & Belonging: Fosters a work environment of inclusion and belonging.

+ Digital Fluency: Proficiency with Microsoft Office 365, specifically Excel, Word, Teams, and PowerPoint.

+ Additional Skills (preferred):

+ Entrepreneurial spirit and innovative drive for reaching the next great idea and exceeding goals

+ Intellectual depth, moral integrity, personal vision, creativity, leadership skills, fortitude, sincerity, and diplomacy.

+ Ability to work independently and as a team player who will productively engage with others at varying levels of seniority within and outside of Novant Health.

Job Opening ID

109354