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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

+ Career development with an international company where you can grow the career you dream of.

+ Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

+ An excellent retirement savings plan with a high employer contribution.

+ Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program, and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree.

+ A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

+ A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Orlando, FL location in the Abbott Heart Failure, Acelis Connected Health business. Our Heart Failure solutions are helping address some of the World’s greatest healthcare challenges.

This position works within our Customer Service organization and focuses on supporting patients and clinicians with services related to ventricular assist device (VAD) equipment fulfillment, maintenance, and data management.

Key Responsibilities:

+ Manage Vendor Relationships: Oversee communication and coordination with various vendors to ensure timely service and fulfillment of patient needs.

+ Oversee Scheduling and Logistics: Coordinate and manage schedules for patient services, ensuring that all appointments are efficiently arranged and that any changes or delays are communicated to stakeholders promptly.

+ Conduct Data Analysis: Analyze data to identify trends, gaps, and areas for improvement in vendor performance and patient service fulfilment.

+ Ensure Data Quality: Maintain the integrity and accuracy of the data related to vendor activities and patient services, and implement improvements where needed.

+ Provide Recommendations: Offer actionable recommendations to enhance process, streamline workflows, and improve overall efficiency in vendor coordination and data management.

+ Provide Feedback and Insight: Contribute to development and refinement of key performance indicators (KPIs) and standard service level agreements (SLA) by offering actionable feedback and data-driven insights.

Required Skills:

+ Strong organizational and multitasking abilities.

+ Proficiency in data analysis tools and software like excel (pivot tables, VLOOKUP) and PowerBI.

+ Excellent communication and vendor management skills

+ Root Cause Analysis – Strong analytical skills to perform root cause analysis and implement effective solutions for recurring issues

+ Attention to detail and a proactive approach to problem-solving.

Preferred Skills

+ Familiarity with LEAN or Six Sigma methodologies to drive process improvement and operational efficiency.

+ Change Management – Experience and training in change management practices to help adapt to evolving customer demands

+ 40 + WPS

Required Qualifications

+ High School diploma (or equivalent) and 6yr+ of data analytics and/or customer service experience

+ Bachelor’s degree (or equivalent) in technical or business field

Preferred Qualifications

+ 3-4 years working in a call center and/or manufacturing environment

+ Spanish Speaking

Physical Requirements/ Competencies

+ Must be able to work at a computer workstation for extended periods of time

**Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:** www.abbottbenefits.com (http://www.abbottbenefits.com/pages/candidate.aspx)

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott , and on Twitter @AbbottNews.

The base pay for this position is $20.60 – $41.20 per hour. In specific locations, the pay range may vary from the range posted.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email [email protected]