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Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Financial Advocate supporting Dentistry, you will counsel patients and responsible parties on their financial obligations and available payment options. Your efforts can positively impact on the lives of patients and their families in numerous ways, offering a unique opportunity to make a lasting difference in your community and beyond.

A caregiver in this role works days from 8:30 a.m. - 5:00 p.m.

A caregiver who excels in this role will:

+ Counsel patients and parties responsible for payment regarding payment responsibilities and options.

+ Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance.

+ Explain financial responsibilities for services received, payment options and collection procedures to patients and/or parties responsible for payment.

+ Contact insurance carriers or other sources and act as an advocate for patients.

+ Initiate the process for collecting prepayments due and perform follow-up to ensure maximum collection is achieved.

+ Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.

+ Update and correctly document in the appropriate computer system.

Minimum qualifications for the ideal future caregiver include:

+ High School Diploma/GED **and** three years of experience in a customer facing role with in-person or phone contact

+ **OR** Associate's Degree **and** two years of experience

+ **OR** Bachelor's Degree **and** one year of experience

Preferred qualifications for the ideal future caregiver include:

+ Associate's or Bachelor's Degree

+ Dental experience

+ Strong customer service background

+ Insurance background/experience

+ Knowledge of procedures and language from a dental office

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

+ Normal physical demands include dexterity sufficient to operate CRT/PC and other office equipment.

+ Requires the ability to sit and be stationary for prolonged periods of time, normal or corrected vision and manual dexterity sufficient to perform work on a personal computer.

Personal Protective Equipment:

+ Follows standard precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities