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Description

The Patient Care Coordinator will provide coordination

of care, continuity, follow-up, and support for the patients and their

families. Responsibilities include: answering, triaging and responding to

patient phone calls, scheduling clinic appointments, pre and post scrubbing of

clinic appointments, assisting patients with scheduling diagnostic tests,

preparing charts and documents for clinic visits, enter referrals and orders,

coordinate scheduling and management of patient procedures and all follow-up

care, assisting with obtaining insurance pre-certifications and referral

authorizations, referral work queues, process requests for medical records,

process medication refill requests, organize and maintain a computer calendar

system, and assist with processing disability and return-to-work forms and

various letters at patient and provider's request.

Salary Range: $30.36 - $43.49/Hourly

Qualifications

Required:

+ High degree of adaptability.

+ Comfortable with changing work flows.

+ Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload and assignments, pressures of deadlines, and/or a heavy workload.

+ Demonstrated basic knowledge of physician office policies and procedures.

+ Ability to establish and maintain cooperative and collaborative working relationship with medical, nursing, and administrative personnel.

+ Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent.

+ Skill in working independently and following through on assignments with minimal direction.

+ Knowledge of neurological surgery/orthopedic surgery medical terminology to communicate effectively with physicians, nurses and other members of the health care community.

+ Current knowledge of neurosurgical diagnosis, treatments, and terminology.

+ Working knowledge of patient related policies and procedures, as well as a thorough understanding of the University system.

+ Familiarity with physician office billing procedures.

+ Verbal and composition skills to convey detailed medical information.

+ Working knowledge of PC including the following software: Microsoft Word, Microsoft Outlook, Excel, Windows.

+ Knowledge of University forms and procedures.

+ Ability to communicate on a one-to-one basis with persons of various social, economic, and cultural backgrounds to obtain information and explain procedures.

+ Ability to perform with frequent interruptions.

+ Ability to prioritize workload when faced with changing deadlines.

+ Ability to make independent decisions.

+ Requires flexibility and conscientiousness.

+ Ability to handle various supervisors and be receptive to an unpredictable work schedule.

+ Ability to triage incoming calls with efficiency.

+ Ability to handle multiple physician calendars.

+ Skill in editing correspondence and manuscripts for correct grammar, spelling and punctuation.

+ Skill in reading medical and scientific data such as slide preparations, manuscripts, and publications. Working knowledge of presentation graphic software (Power Point) to assist in preparation of teaching slides.

Preferred:

+ Knowledge of the University's Electronic Medical Records System

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.